Firestorm
  1. Firestorm
  2. FIRE-4617

[CRASH] [SH-2851] Error; llmessage/llcurl.cpp(256) : LLCurl::Easy::releaseEasyHandle: handle cannot be NULL!

    Details

    • Reported In:
      Firestorm 3.2.2.24336 Release

      Description

      Hi,
      I just installed the new firestorm and besides taking forever to load I keep getting the following message... Fatal Error  Error; llmessage/llcurl.cpp(256) : LLCurl::Easy::releaseEasyHandle: handle cannot be NULL!
      I have no idea what all that means but it sure doesn't sound too good. Also this error stops the program from launching.
      Can someone please get back to me as soon as you can and tell me how to fix this? Either that or I have to go back to the beta version.
      Thank you
      Regina James

      1. Aleia's FS log.rtf
        9.95 MB
        AleiaSerenity Sapphire
      2. Aleia's Non-OGL FS Log.rtf
        4.02 MB
        AleiaSerenity Sapphire
      3. Firestorm-Mysty-4..0.1.24386.log
        653 kB
        Mysty Saunders
      4. SerithHaefnir Firestorm.log
        3.77 MB
        Serith Haefnir

        Issue Links

          Activity

          Hide
          Gweneth Lange added a comment -

          Hello Regina

          Please state which FS release you installed, as their are 2. And did you do a clean reinstall as per the wiki? http://wiki.phoenixviewer.com/doku.php?id=fs_clean_reinstall getting all 3 folders?

          Gwen

          Show
          Gweneth Lange added a comment - Hello Regina Please state which FS release you installed, as their are 2. And did you do a clean reinstall as per the wiki? http://wiki.phoenixviewer.com/doku.php?id=fs_clean_reinstall getting all 3 folders? Gwen
          Hide
          Ragina added a comment -

          Hello,
          As you requested, i installed version 3.2.2.24336
          THank you
          Regina

          Show
          Ragina added a comment - Hello, As you requested, i installed version 3.2.2.24336 THank you Regina
          Hide
          Gweneth Lange added a comment -

          Did you do a clean reinstall? I posted a link for you

          Show
          Gweneth Lange added a comment - Did you do a clean reinstall? I posted a link for you
          Hide
          Gweneth Lange added a comment -

          Hello Ragina

          Its been several days since you've replied. I'll close this ticket in a couple of days if I don't hear from you.

          Regards

          Gwen

          Show
          Gweneth Lange added a comment - Hello Ragina Its been several days since you've replied. I'll close this ticket in a couple of days if I don't hear from you. Regards Gwen
          Hide
          Gweneth Lange added a comment -

          Unable to progress with no replies. You're able to reopen this ticket if the issue continues

          Gwen

          Show
          Gweneth Lange added a comment - Unable to progress with no replies. You're able to reopen this ticket if the issue continues Gwen
          Hide
          Whirly Fizzle added a comment -

          Moving over to FIRE & reopening as others are now reporting this crash.

          Show
          Whirly Fizzle added a comment - Moving over to FIRE & reopening as others are now reporting this crash.
          Hide
          AleiaSerenity Sapphire added a comment -

          I am able to confirm this error on the beta version 4.0.2.24592 as well. This started yesterday for me. And today, I got the same error 2 or 3 times already within an hour.

          SysInfo:
          CPU: Intel(R) Pentium(R) 4 CPU 3.00GHz (3000.1 MHz)
          Memory: 2048 MB
          OS Version: Microsoft Windows XP Service Pack 3 (Build 2600)
          Graphics Card Vendor: ATI Technologies Inc.
          Graphics Card: ATI Radeon HD 2600 PRO

          Windows Graphics Driver Version: 8.92-111109a-129961C-ATI
          OpenGL Version: 3.3.11318 Compatibility Profile Context
          RestrainedLove API: (disabled)
          libcurl Version: libcurl/7.21.1 OpenSSL/0.9.8q zlib/1.2.5 c-ares/1.7.1
          J2C Decoder Version: KDU
          Audio Driver Version: FMOD version 3.750000
          Qt Webkit Version: 4.7.1 (version number hard-coded)
          Voice Server Version: Vivox 2.1.3010.6270

          Settings mode: Phoenix
          Viewer Skin: metaharper (appalachian_sky)
          Font Used: Deja Vu (96)
          Draw distance : 128
          Bandwidth : 1000
          LOD factor : 2
          Built with MSVC version 1600
          Packets Lost: 17/7,071 (0.2%)

          Show
          AleiaSerenity Sapphire added a comment - I am able to confirm this error on the beta version 4.0.2.24592 as well. This started yesterday for me. And today, I got the same error 2 or 3 times already within an hour. SysInfo: CPU: Intel(R) Pentium(R) 4 CPU 3.00GHz (3000.1 MHz) Memory: 2048 MB OS Version: Microsoft Windows XP Service Pack 3 (Build 2600) Graphics Card Vendor: ATI Technologies Inc. Graphics Card: ATI Radeon HD 2600 PRO Windows Graphics Driver Version: 8.92-111109a-129961C-ATI OpenGL Version: 3.3.11318 Compatibility Profile Context RestrainedLove API: (disabled) libcurl Version: libcurl/7.21.1 OpenSSL/0.9.8q zlib/1.2.5 c-ares/1.7.1 J2C Decoder Version: KDU Audio Driver Version: FMOD version 3.750000 Qt Webkit Version: 4.7.1 (version number hard-coded) Voice Server Version: Vivox 2.1.3010.6270 Settings mode: Phoenix Viewer Skin: metaharper (appalachian_sky) Font Used: Deja Vu (96) Draw distance : 128 Bandwidth : 1000 LOD factor : 2 Built with MSVC version 1600 Packets Lost: 17/7,071 (0.2%)
          Hide
          Whirly Fizzle added a comment -

          Possibly related to SH-2777: viewer crashed on logout in LLCurl::Easy::releaseEasyHandle ? However fix was commited for this at http://hg.phoenixviewer.com/phoenix-firestorm-lgpl/rev/4bc31d0a90fd, rev 24305

          Show
          Whirly Fizzle added a comment - Possibly related to SH-2777: viewer crashed on logout in LLCurl::Easy::releaseEasyHandle ? However fix was commited for this at http://hg.phoenixviewer.com/phoenix-firestorm-lgpl/rev/4bc31d0a90fd , rev 24305
          Hide
          AleiaSerenity Sapphire added a comment -

          Can now confirm that it's on 4.0.1.24367 ... After being on for almost 3 hours, I received this exact same fatal error message. This apparently is not only affecting the OGL builds, it's now affecting the non-OGL builds.

          Show
          AleiaSerenity Sapphire added a comment - Can now confirm that it's on 4.0.1.24367 ... After being on for almost 3 hours, I received this exact same fatal error message. This apparently is not only affecting the OGL builds, it's now affecting the non-OGL builds.
          Hide
          Mysty Saunders added a comment -

          Linux ubuntu 32 gcc 4.4.6 4.0.1.24386

          Error happened after a very long afk period

          2012-01-03T20:58:05Z llmessage/llcurl.cpp(255) : error
          2012-01-03T20:58:05Z ERROR: llmessage/llcurl.cpp(255) : LLCurl::Easy::releaseEasyHandle: handle cannot be NULL!

          Show
          Mysty Saunders added a comment - Linux ubuntu 32 gcc 4.4.6 4.0.1.24386 Error happened after a very long afk period 2012-01-03T20:58:05Z llmessage/llcurl.cpp(255) : error 2012-01-03T20:58:05Z ERROR: llmessage/llcurl.cpp(255) : LLCurl::Easy::releaseEasyHandle: handle cannot be NULL!
          Hide
          Ansariel Hiller added a comment -

          Added debug messages to track down the issue in 24392 (http://hg.phoenixviewer.com/phoenix-firestorm-lgpl/rev/76a50ddb28f4)

          Show
          Ansariel Hiller added a comment - Added debug messages to track down the issue in 24392 ( http://hg.phoenixviewer.com/phoenix-firestorm-lgpl/rev/76a50ddb28f4 )
          Hide
          Whirly Fizzle added a comment -
          Show
          Whirly Fizzle added a comment - LL Issue: https://jira.secondlife.com/browse/SH-2851
          Hide
          Blondie added a comment -

          beta version 4.0.2.24592 .. hard fast crash to desktop after being logged for 15 - 30 minutes. right before i crash i can see in bottom right corner some small white text but it's such a fast crash I'm not able to actually see what the text says. Something about textures ..

          ERROR: llmessage/llcurl.cpp(268) : LLCurl::Easy::releaseEasyHandle: handle cannot be NULL!

          CPU: AMD Athlon(tm) 64 X2 Dual Core Processor 3800+ (1995 MHz)
          Memory: 2047 MB
          OS Version: Microsoft Windows XP Service Pack 3 (Build 2600)
          Graphics Card Vendor: NVIDIA Corporation
          Graphics Card: GeForce 8600 GT/PCI/SSE2/3DNOW!

          Show
          Blondie added a comment - beta version 4.0.2.24592 .. hard fast crash to desktop after being logged for 15 - 30 minutes. right before i crash i can see in bottom right corner some small white text but it's such a fast crash I'm not able to actually see what the text says. Something about textures .. ERROR: llmessage/llcurl.cpp(268) : LLCurl::Easy::releaseEasyHandle: handle cannot be NULL! CPU: AMD Athlon(tm) 64 X2 Dual Core Processor 3800+ (1995 MHz) Memory: 2047 MB OS Version: Microsoft Windows XP Service Pack 3 (Build 2600) Graphics Card Vendor: NVIDIA Corporation Graphics Card: GeForce 8600 GT/PCI/SSE2/3DNOW!
          Hide
          Serith Haefnir added a comment -

          I am also getting a crash and was told to post here.

          Here is my system info:

          Firestorm 4.0.2 (24753) Jan 16 2012 06:03:38 (Firestorm-private-Romana)
          Release Notes

          CPU: Intel(R) Core(TM)2 Duo CPU T7700 @ 2.40GHz (2400 MHz)
          Memory: 4096 MB
          OS Version: Mac OS X 10.7.2 Darwin 11.2.0 Darwin Kernel Version 11.2.0: Tue Aug 9 20:54:00 PDT 2011; root:xnu-1699.24.8~1/RELEASE_X86_64 x86_64
          Graphics Card Vendor: ATI Technologies Inc.
          Graphics Card: ATI Radeon HD 2600 PRO OpenGL Engine

          OpenGL Version: 2.1 ATI-7.12.9
          RestrainedLove API: (disabled)
          libcurl Version: libcurl/7.21.1 OpenSSL/0.9.8q zlib/1.2.5 c-ares/1.7.1
          J2C Decoder Version: KDU
          Audio Driver Version: FMOD version 3.750000
          Qt Webkit Version: 4.7.1 (version number hard-coded)
          Voice Server Version: Not Connected
          Settings mode: Phoenix
          Viewer Skin: firestorm (grey)
          Font Used: Deja Vu (96)
          Draw distance : 128
          Bandwidth : 1500
          LOD factor : 2
          Built with GCC version 40201

          The logfile for the crash is "SerithHaefnir Forestorm Crash" above.

          Show
          Serith Haefnir added a comment - I am also getting a crash and was told to post here. Here is my system info: Firestorm 4.0.2 (24753) Jan 16 2012 06:03:38 (Firestorm-private-Romana) Release Notes CPU: Intel(R) Core(TM)2 Duo CPU T7700 @ 2.40GHz (2400 MHz) Memory: 4096 MB OS Version: Mac OS X 10.7.2 Darwin 11.2.0 Darwin Kernel Version 11.2.0: Tue Aug 9 20:54:00 PDT 2011; root:xnu-1699.24.8~1/RELEASE_X86_64 x86_64 Graphics Card Vendor: ATI Technologies Inc. Graphics Card: ATI Radeon HD 2600 PRO OpenGL Engine OpenGL Version: 2.1 ATI-7.12.9 RestrainedLove API: (disabled) libcurl Version: libcurl/7.21.1 OpenSSL/0.9.8q zlib/1.2.5 c-ares/1.7.1 J2C Decoder Version: KDU Audio Driver Version: FMOD version 3.750000 Qt Webkit Version: 4.7.1 (version number hard-coded) Voice Server Version: Not Connected Settings mode: Phoenix Viewer Skin: firestorm (grey) Font Used: Deja Vu (96) Draw distance : 128 Bandwidth : 1500 LOD factor : 2 Built with GCC version 40201 The logfile for the crash is "SerithHaefnir Forestorm Crash" above.
          Hide
          Serith Haefnir added a comment -

          Since this bug happens every time I start up I can give as many of these as you need.

          Show
          Serith Haefnir added a comment - Since this bug happens every time I start up I can give as many of these as you need.
          Hide
          Whirly Fizzle added a comment -

          For details on Seriths login crash, see FIRE-4772

          Show
          Whirly Fizzle added a comment - For details on Seriths login crash, see FIRE-4772
          Hide
          Arrehn Oberlander added a comment -

          Believed to be resolved in 3.3.1

          Show
          Arrehn Oberlander added a comment - Believed to be resolved in 3.3.1

            People

            • Assignee:
              ShouldBeWorkingOnIt Linden
              Reporter:
              Ragina
            • Votes:
              2 Vote for this issue
              Watchers:
              3 Start watching this issue

              Dates

              • Created:
                Updated:
                Resolved: