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  1. Firestorm
  2. FIRE-11991

[WIN 64bit] "Installation directory must be on a local hard drive" - Cannot install 64-bit (Phoenix-FirestormOS-Betax64-4-5-1-38836_Setup)

    Details

    • Type: Bug
    • Status: Passed QA
    • Priority: Major
    • Resolution: Fixed
    • Affects Version/s: Phoenix Firestorm 4.5.1
    • Component/s: Installer Issues
    • Labels:
    • Environment:
    • SL Avatar Name:
      Masha Eilde
    • Reported In:
      Firestorm 4.5.1 CHUI

      Description

      When attempting to install "Phoenix-FirestormOS-Betax64-4-5-1-38836_Setup.msi" to test the 64bit version:

      1. Installer asked for directory. It defaults to "c:\program files\firestorm".

      2. Clicking "next" opens an error message that reads, "Installation directory must be on a local hard drive."

      3. Tried changing to directory "c:\program files\games\firestormOS" with same result.

      4. Manually created the new directories via Windows Explorer. Same result.

      5. At recommendation of katydid via beta group inworld, cleared cache in browser and redownloaded MSI file. Same result.

      Unable to proceed further. Now running 32-bit 4.5.1.38836.

        Activity

        Hide
        mashaeilde Masha Eilde added a comment - - edited

        We have a fix!

        1. Clear Temp directory.

        2. Locate the Phoenix-FirestormOS-Betax64-4-5-1-38836_Setup.msi that you downloaded.

        3. While holding down the Shift key on the keyboard, right-click on the "Phoenix-FirestormOS-Betax64-4-5-1-38836_Setup.msi" file, then choose Copy As Path.

        4. Go to Start > All Programs > Accessories.

        5. Right-click on Command Prompt and choose Run As Administrator. This should open a command prompt window, labeled "Administrator:".

        6. In the Command Prompt window, type msiexec /i (you need to enter a single space after "/i").

        7. Right-click in the Command Prompt window, then choose Paste. This should paste the path to the MSI file that you copied in Step 2 above.

        8. Press Enter to run the command.

        Show
        mashaeilde Masha Eilde added a comment - - edited We have a fix! 1. Clear Temp directory. 2. Locate the Phoenix-FirestormOS-Betax64-4-5-1-38836_Setup.msi that you downloaded. 3. While holding down the Shift key on the keyboard, right-click on the "Phoenix-FirestormOS-Betax64-4-5-1-38836_Setup.msi" file, then choose Copy As Path. 4. Go to Start > All Programs > Accessories. 5. Right-click on Command Prompt and choose Run As Administrator. This should open a command prompt window, labeled "Administrator:". 6. In the Command Prompt window, type msiexec /i (you need to enter a single space after "/i"). 7. Right-click in the Command Prompt window, then choose Paste. This should paste the path to the MSI file that you copied in Step 2 above. 8. Press Enter to run the command.
        Hide
        whirly.fizzle Whirly Fizzle added a comment -

        Awesome! Glad that worked for you Masha.
        This appears to be an error that can happen with msi installers.

        Show
        whirly.fizzle Whirly Fizzle added a comment - Awesome! Glad that worked for you Masha. This appears to be an error that can happen with msi installers.

          People

          • Assignee:
            Unassigned
            Reporter:
            mashaeilde Masha Eilde
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            Dates

            • Created:
              Updated:
              Resolved: