Uploaded image for project: 'Firestorm'
  1. Firestorm
  2. FIRE-1248

[SVC-7129] Firestorm no longer seems to open notecards and things from notices without going directly into the group and notice

    Details

    • Type: Bug
    • Status: Closed
    • Priority: Major
    • Resolution: Waiting on Linden Lab fix
    • Affects Version/s: Phoenix Firestorm 2.5.1, Phoenix Firestorm 2.5.2, Phoenix Firestorm 2.6.1, Phoenix Firestorm 3.0.1 Mesh Beta, Phoenix Firestorm 3.2.2, Phoenix Firestorm 3.3.0, Phoenix Firestorm 4.0.1, Phoenix Firestorm 4.4.2, Phoenix Firestorm 4.5.1, Phoenix Firestorm 4.6.1, Phoenix Firestorm 4.6.5, Phoenix Firestorm 4.6.7
    • Component/s: None
    • Labels:
    • Environment:
    • SL Avatar Name:
      Lina Pussycat
    • Reported In:
      Firestorm 2.5.1.x

      Description

      Previous versions seemed to open notecards and the like from notices (i've only noticed it with notecards so far...) but this last version does not seem to open them comparatively, i have to physically open up the group info and go into notices to grab whatever it was.

      EDIT (Whirly): https://jira.secondlife.com/browse/SVC-7129

        Issue Links

          Activity

          Hide
          alexiebirman Alexie Birman added a comment -

          I see this is marked as "Resolved" but i still have problems opening notecards sometimes from Group notices....also going into group page and finding notice to click attachment doesn't always give me the notecard until trying it 2 or 3 times, although this maybe a SL bug.

          Environment: "Linux Mint 11" (ubuntu).

          Show
          alexiebirman Alexie Birman added a comment - I see this is marked as "Resolved" but i still have problems opening notecards sometimes from Group notices....also going into group page and finding notice to click attachment doesn't always give me the notecard until trying it 2 or 3 times, although this maybe a SL bug. Environment: "Linux Mint 11" (ubuntu).
          Hide
          whirly.fizzle Whirly Fizzle added a comment -

          Theres been quite a few reports of this in group too. Possibly V2 fail?

          Show
          whirly.fizzle Whirly Fizzle added a comment - Theres been quite a few reports of this in group too. Possibly V2 fail?
          Hide
          whirly.fizzle Whirly Fizzle added a comment -

          Going to reopen this issue as there has been a lot of reports of this now in group & JIRA. Its a seperate issue then FIRE-954.
          FIRE-954 deals with the fact that notecards dont open up but go straight to inventory.
          This issue deals with the fact that notecards in group notice attatchments arnt given on clicking at all. They dont appear in inventory. Users have to reopen the past notices from group info & retrieve it this way.

          Can all those getting this issue please confirm that this also happens on newly arrived notices & not ones that have gone stale.
          Also, how many notifications do you have stacked up in the viewer? (The number on the button will tell you)

          Show
          whirly.fizzle Whirly Fizzle added a comment - Going to reopen this issue as there has been a lot of reports of this now in group & JIRA. Its a seperate issue then FIRE-954 . FIRE-954 deals with the fact that notecards dont open up but go straight to inventory. This issue deals with the fact that notecards in group notice attatchments arnt given on clicking at all. They dont appear in inventory. Users have to reopen the past notices from group info & retrieve it this way. Can all those getting this issue please confirm that this also happens on newly arrived notices & not ones that have gone stale. Also, how many notifications do you have stacked up in the viewer? (The number on the button will tell you)
          Hide
          hypatia pickens Hypatia Pickens added a comment -

          Firestorm. I think this is a V2 fail because it doesn't work in Kirsten's either. I can't get notecards, landmarks, or objects to go into inventory when I am offered them by a group. When I click on the name of the inventory it grays out and there is nothing in my "Recent" or in my main inventory. Going to the group and trying there doesn't work either. VERY FRUSTRATED! I am working on an HP laptop, Windows 7. The problem was not in the earlier version of V2.

          Show
          hypatia pickens Hypatia Pickens added a comment - Firestorm. I think this is a V2 fail because it doesn't work in Kirsten's either. I can't get notecards, landmarks, or objects to go into inventory when I am offered them by a group. When I click on the name of the inventory it grays out and there is nothing in my "Recent" or in my main inventory. Going to the group and trying there doesn't work either. VERY FRUSTRATED! I am working on an HP laptop, Windows 7. The problem was not in the earlier version of V2.
          Hide
          riendrataselian Riendra Taselian added a comment -

          One of the reasons I finally abandoned Viewer 2 was in hopes of being able to open these attachments. Sadly not so...I really hope this gets fixed soon. It's extremely irritating.

          Show
          riendrataselian Riendra Taselian added a comment - One of the reasons I finally abandoned Viewer 2 was in hopes of being able to open these attachments. Sadly not so...I really hope this gets fixed soon. It's extremely irritating.
          Hide
          gwynn.blackburn Gwynn Blackburn added a comment -

          This happened to me on v2 as well. Can you tell us what a 'stale' notice is defined as? Thanks.

          Show
          gwynn.blackburn Gwynn Blackburn added a comment - This happened to me on v2 as well. Can you tell us what a 'stale' notice is defined as? Thanks.
          Hide
          whirly.fizzle Whirly Fizzle added a comment -

          I may be wrong here but I think theres a time limit on being able to get attatchments from notices. I know on Phoenix if I go afk for a number of hours & come back & go through all notices & top right messages I have, often I will be unable to get attatchments from hours old notices or when I click keep on notecards etc that have been sent, they wont go to my inventory.
          On V2 based viewers, its easy to let the notifications mount up, as they arnt very noticeable. By stale I mean a notice that has sat there waiting for a couple of hours before you try to get the attatchment from it.

          Show
          whirly.fizzle Whirly Fizzle added a comment - I may be wrong here but I think theres a time limit on being able to get attatchments from notices. I know on Phoenix if I go afk for a number of hours & come back & go through all notices & top right messages I have, often I will be unable to get attatchments from hours old notices or when I click keep on notecards etc that have been sent, they wont go to my inventory. On V2 based viewers, its easy to let the notifications mount up, as they arnt very noticeable. By stale I mean a notice that has sat there waiting for a couple of hours before you try to get the attatchment from it.
          Hide
          whirly.fizzle Whirly Fizzle added a comment -

          See https://jira.secondlife.com/browse/SVC-7129 for the LL JIRA on this issue.

          Of particular interest -

          Jonathan Yap added a comment - 20/Jun/11 9:09 AM

          I just had a conversation with Kelly Linden, who wrote the server part of the code for this feature and hasn't looked at it in several years. I was asking him about the transaction ID, that is stored within the notification and tells the server what item to fetch. He says "Once we 'complete' the offer that data is cleared. It also expires and is lost on region restart."

          So this would explain why:
          1) You can only click on the notification to get the attached inventory once.
          2) Sometimes even that first click does not work.
          3) Fetching the item from within the group notices sidebar does work; presumably it generates a fresh transaction ID every time.

          Show
          whirly.fizzle Whirly Fizzle added a comment - See https://jira.secondlife.com/browse/SVC-7129 for the LL JIRA on this issue. Of particular interest - Jonathan Yap added a comment - 20/Jun/11 9:09 AM I just had a conversation with Kelly Linden, who wrote the server part of the code for this feature and hasn't looked at it in several years. I was asking him about the transaction ID, that is stored within the notification and tells the server what item to fetch. He says "Once we 'complete' the offer that data is cleared. It also expires and is lost on region restart." So this would explain why: 1) You can only click on the notification to get the attached inventory once. 2) Sometimes even that first click does not work. 3) Fetching the item from within the group notices sidebar does work; presumably it generates a fresh transaction ID every time.
          Hide
          albatroz.hird Albatroz Hird added a comment -

          Firestorm 2.6.1 (18486) Aug 24 2011 03:32:00 (Firestorm-Private nightly build)
          Metaharper skin

          I had the same problem tonight.
          Ed sent the support meeting log when I was offline.
          When I logged in (maybe one hour after the nc was sent) I tried to open it but no way to get it.
          Then I tried to get it by opening the group directly from the notification: idem.
          I had to open the support group from the group list to get it.

          Also see https://jira.secondlife.com/browse/SVC-7129?
          (Thx Whirly, you're our JIRA Queen, definitively ;,))

          Show
          albatroz.hird Albatroz Hird added a comment - Firestorm 2.6.1 (18486) Aug 24 2011 03:32:00 (Firestorm-Private nightly build) Metaharper skin I had the same problem tonight. Ed sent the support meeting log when I was offline. When I logged in (maybe one hour after the nc was sent) I tried to open it but no way to get it. Then I tried to get it by opening the group directly from the notification: idem. I had to open the support group from the group list to get it. Also see https://jira.secondlife.com/browse/SVC-7129? (Thx Whirly, you're our JIRA Queen, definitively ;,))
          Hide
          whirly.fizzle Whirly Fizzle added a comment -

          Update from SVC-7129

          Maestro Linden added a comment - 15/Sep/11 10:06 AM

          Importing this issue. Apparently there's a server-side timeout of 1 hour, which is at least partially responsible for the issues here.

          Show
          whirly.fizzle Whirly Fizzle added a comment - Update from SVC-7129 Maestro Linden added a comment - 15/Sep/11 10:06 AM Importing this issue. Apparently there's a server-side timeout of 1 hour, which is at least partially responsible for the issues here.
          Hide
          wolf eriksen Wolf Eriksen added a comment -

          i can say for me its 50/50. 50% open, and 50% do not, and i have to go into the group messages and open the attachements there (this works always).

          the quote of opening is for me higher when im in an area with no other avas, i think at my homestead its 75/25.

          i also see that messages from large groups like "menstuff" fail more often, have a quote of 20/80, means the most attachments from them do not open.

          Show
          wolf eriksen Wolf Eriksen added a comment - i can say for me its 50/50. 50% open, and 50% do not, and i have to go into the group messages and open the attachements there (this works always). the quote of opening is for me higher when im in an area with no other avas, i think at my homestead its 75/25. i also see that messages from large groups like "menstuff" fail more often, have a quote of 20/80, means the most attachments from them do not open.
          Hide
          scratch Scratch Warrhol added a comment -

          Constantly having this problem as well. Now on Firestorm 3.2.2 and no change. I wanted to mention one thing I noticed to be consistent - for me anyways:

          If I get a group notice with an attachment (notecard, texture or LM) and it's a few hours old, when I click the attachment - it greys out, but does not open and does not go to inventory - same as others are reporting. BUT NEXT, if I immediately go to the group info to try and see the notice from there - I am unable to read the notices there either! They are listed by name, but when clicked, their text and attachments do not display below as they should. RELOGGING fixes this. Once relogged, I can return to the group info and can view all of the notices normally and click to recieve any missed notice attachments.

          Show
          scratch Scratch Warrhol added a comment - Constantly having this problem as well. Now on Firestorm 3.2.2 and no change. I wanted to mention one thing I noticed to be consistent - for me anyways: If I get a group notice with an attachment (notecard, texture or LM) and it's a few hours old, when I click the attachment - it greys out, but does not open and does not go to inventory - same as others are reporting. BUT NEXT, if I immediately go to the group info to try and see the notice from there - I am unable to read the notices there either! They are listed by name, but when clicked, their text and attachments do not display below as they should. RELOGGING fixes this. Once relogged, I can return to the group info and can view all of the notices normally and click to recieve any missed notice attachments.
          Hide
          whirly.fizzle Whirly Fizzle added a comment -

          @Scratch

          BUT NEXT, if I immediately go to the group info to try and see the notice from there - I am unable to read the notices there either!

          How are you accessing the group info? If its from clicking the group name on the notice, this unfortunately wont work, as it doesnt load the notices fresh & they have already timed out. You need to open the groups info from the groups tab in the contacts floater for example.

          Show
          whirly.fizzle Whirly Fizzle added a comment - @Scratch BUT NEXT, if I immediately go to the group info to try and see the notice from there - I am unable to read the notices there either! How are you accessing the group info? If its from clicking the group name on the notice, this unfortunately wont work, as it doesnt load the notices fresh & they have already timed out. You need to open the groups info from the groups tab in the contacts floater for example.
          Hide
          xenon Xenon Gynoid added a comment -

          @Scratch, Whirly: You can also click on the hyper-linked group name (top right in the floater), then click on the 'Profile' button, wait until the owner loads, switch to the Notices tab, sort by reverse Date (two clicks on the 'Date' column header). hopefully the message with it's attachment will be on top, and you can get it from there. Easy! grins. Oh and it may be the second or third message on the list if there have been more than one today... poor silly notice sorter!

          It's cumbersome but it always works. BTW there's about a dozen annoying behaviours involved in the trip, and some of them have been in SL for ages (ie: random date sorting of the notices, wtf!).

          One thing that is /very/ confusing is that when the notice times out / gets old (that's my guess about what's happening, btw), if the attachment is a notecard or LM you instantly know it didn't work (no notecard or LM opened), but if it's an Object the viewer tells you "Attachment has been saved" and if you don't trust it (you shouldn't!) and check your Objects folder... it hasn't, of course.

          Show
          xenon Xenon Gynoid added a comment - @Scratch, Whirly: You can also click on the hyper-linked group name (top right in the floater), then click on the 'Profile' button, wait until the owner loads, switch to the Notices tab, sort by reverse Date (two clicks on the 'Date' column header). hopefully the message with it's attachment will be on top, and you can get it from there. Easy! grins . Oh and it may be the second or third message on the list if there have been more than one today... poor silly notice sorter! It's cumbersome but it always works. BTW there's about a dozen annoying behaviours involved in the trip, and some of them have been in SL for ages (ie: random date sorting of the notices, wtf!). One thing that is /very/ confusing is that when the notice times out / gets old (that's my guess about what's happening, btw), if the attachment is a notecard or LM you instantly know it didn't work (no notecard or LM opened), but if it's an Object the viewer tells you "Attachment has been saved" and if you don't trust it (you shouldn't!) and check your Objects folder... it hasn't, of course.
          Hide
          jeaniesing trilling Jeanie Sing added a comment -

          Firestorm 4.0.1 (27000) Mar 19 2012 16:21:21 (Firestorm-Release)

          Offline group notice attachments will not open from group notice, also will not open from v.2-v.3 style group info windows as accessed by "group notices" button on the group notice. To get a notice you have to go through contact list>groups>group info>notices tab

          Show
          jeaniesing trilling Jeanie Sing added a comment - Firestorm 4.0.1 (27000) Mar 19 2012 16:21:21 (Firestorm-Release) Offline group notice attachments will not open from group notice, also will not open from v.2-v.3 style group info windows as accessed by "group notices" button on the group notice. To get a notice you have to go through contact list>groups>group info>notices tab
          Hide
          tronmech Brian Cowan added a comment -

          I get this most of the time. If it is an offline notice, I can never open it, even from the Group Notice tab. If it is new, I can sometimes open it. If I use the standard viewer, or Marnie's RLV viewer, it works.

          Show
          tronmech Brian Cowan added a comment - I get this most of the time. If it is an offline notice, I can never open it, even from the Group Notice tab. If it is new, I can sometimes open it. If I use the standard viewer, or Marnie's RLV viewer, it works.
          Hide
          chazlongstaff Chaz Longstaff added a comment - - edited

          Lost the ability to open attachments in (even freshly-received) group notices when I did the upgrade from Phoenix to Firestorm 4.01. The "Open Attachment" button is greyed out, whether it's a notecard or prim being offered.

          Show
          chazlongstaff Chaz Longstaff added a comment - - edited Lost the ability to open attachments in (even freshly-received) group notices when I did the upgrade from Phoenix to Firestorm 4.01. The "Open Attachment" button is greyed out, whether it's a notecard or prim being offered.
          Hide
          winterhart Winterhart.DragonKin added a comment -

          I can click on the Group Notice button but I can't get whatever is attached to the notice. I belong to 25L Tuesday group and since last Tuesday I have not been able to get the notecards from the group notice toast. I tried going to the group itself to get the the notecard with the list, but I can't get it from there either. The only way I can get the notecard list is by asking a group member to send me a copy. This coincides with the latest beta version

          Firestorm 4.1.1 (27433) May 8 2012 03:22:49 (Firestorm-private-devFS32)
          Release Notes

          You are at 285,864.0, 279,458.0, 600.1 in Lepiota located at sim7277.agni.lindenlab.com (216.82.34.25:12035)
          Second Life RC LeTigre 12.04.30.255166
          Release Notes

          CPU: Intel(R) Core(TM)2 Duo CPU P9600 @ 2.66GHz (2659.99 MHz)
          Memory: 4095 MB
          OS Version: Microsoft Windows Vista 64-bit Service Pack 2 (Build 6002)
          Graphics Card Vendor: NVIDIA Corporation
          Graphics Card: GeForce 9600M GT/PCI/SSE2

          Windows Graphics Driver Version: 8.17.0011.9716
          OpenGL Version: 3.2.0

          RestrainedLove API: (disabled)
          libcurl Version: libcurl/7.21.1 OpenSSL/0.9.8q zlib/1.2.5 c-ares/1.7.1
          J2C Decoder Version: KDU
          Audio Driver Version: FMOD version 3.750000
          Qt Webkit Version: 4.7.1 (version number hard-coded)
          Voice Server Version: Not Connected
          Settings mode: Firestorm
          Viewer Skin: metaharper (appalachian_sky)
          Font Used: Roboto (96)
          Draw distance : 128
          Bandwidth : 500
          LOD factor : 2
          Built with MSVC version 1600
          Packets Lost: 2/752,387 (0.0%)

          Show
          winterhart Winterhart.DragonKin added a comment - I can click on the Group Notice button but I can't get whatever is attached to the notice. I belong to 25L Tuesday group and since last Tuesday I have not been able to get the notecards from the group notice toast. I tried going to the group itself to get the the notecard with the list, but I can't get it from there either. The only way I can get the notecard list is by asking a group member to send me a copy. This coincides with the latest beta version Firestorm 4.1.1 (27433) May 8 2012 03:22:49 (Firestorm-private-devFS32) Release Notes You are at 285,864.0, 279,458.0, 600.1 in Lepiota located at sim7277.agni.lindenlab.com (216.82.34.25:12035) Second Life RC LeTigre 12.04.30.255166 Release Notes CPU: Intel(R) Core(TM)2 Duo CPU P9600 @ 2.66GHz (2659.99 MHz) Memory: 4095 MB OS Version: Microsoft Windows Vista 64-bit Service Pack 2 (Build 6002) Graphics Card Vendor: NVIDIA Corporation Graphics Card: GeForce 9600M GT/PCI/SSE2 Windows Graphics Driver Version: 8.17.0011.9716 OpenGL Version: 3.2.0 RestrainedLove API: (disabled) libcurl Version: libcurl/7.21.1 OpenSSL/0.9.8q zlib/1.2.5 c-ares/1.7.1 J2C Decoder Version: KDU Audio Driver Version: FMOD version 3.750000 Qt Webkit Version: 4.7.1 (version number hard-coded) Voice Server Version: Not Connected Settings mode: Firestorm Viewer Skin: metaharper (appalachian_sky) Font Used: Roboto (96) Draw distance : 128 Bandwidth : 500 LOD factor : 2 Built with MSVC version 1600 Packets Lost: 2/752,387 (0.0%)
          Hide
          whirly.fizzle Whirly Fizzle added a comment - - edited

          Hiya Winterheart,

          If you fail to get your notice attachment directly from the group notice (due to all the reasons above) then how are you trying to get the attachment from the group itself?
          If, from the group notice, you click on the "Group Notices" button...

          ...then this will also fail to bring up the notice properly, you will only see the notice in the list, not be able to read the subject, message, or see the attachment.
          This is also a known issue.

          You need to bring up your groups list with CTRL+SHIFT+G, left click the group -> Info -> notices
          Does this work for you?

          Show
          whirly.fizzle Whirly Fizzle added a comment - - edited Hiya Winterheart, If you fail to get your notice attachment directly from the group notice (due to all the reasons above) then how are you trying to get the attachment from the group itself? If, from the group notice, you click on the "Group Notices" button... ...then this will also fail to bring up the notice properly, you will only see the notice in the list, not be able to read the subject, message, or see the attachment. This is also a known issue. You need to bring up your groups list with CTRL+SHIFT+G, left click the group -> Info -> notices Does this work for you?
          Hide
          winterhart Winterhart.DragonKin added a comment -

          I go into group chat and ask to have the list sent to me by a member. I didn't understand how to get it from the Info-> Notices->. I do now.

          Show
          winterhart Winterhart.DragonKin added a comment - I go into group chat and ask to have the list sent to me by a member. I didn't understand how to get it from the Info-> Notices->. I do now.
          Hide
          pudenta Pudenta Magic added a comment -

          wow .. really? still no action on SVC-7129? Pretty amazing (and not in a good way). Hard to believe more people aren't yammering about this.

          Constructive suggestion: Is there a way for the FS team to make a work-around so that when you click on the <group notices> button in the pop-up, the group profile is launched, instead of the useless group notices page?

          Show
          pudenta Pudenta Magic added a comment - wow .. really? still no action on SVC-7129? Pretty amazing (and not in a good way). Hard to believe more people aren't yammering about this. Constructive suggestion: Is there a way for the FS team to make a work-around so that when you click on the <group notices> button in the pop-up, the group profile is launched, instead of the useless group notices page?
          Hide
          erepublic Eryn Republic added a comment -

          I've been noticing this too, and have been getting random msgs from group members that they're unable to open our update notices when we send them out. This also helps explain why we've been seeing a pronounced dropoff in the number of inbound TPs to our sim immediately after sending out product update notices via group notice. We used to always see an immediate uptick in inbound TPs for 2-4 hours after sending out new product releases. In the last couple months, these inbound TPs have dropped off dramatically, but overall sim traffic / visitors have remained constant, so it's not simply an effect of summer slowdown.

          Show
          erepublic Eryn Republic added a comment - I've been noticing this too, and have been getting random msgs from group members that they're unable to open our update notices when we send them out. This also helps explain why we've been seeing a pronounced dropoff in the number of inbound TPs to our sim immediately after sending out product update notices via group notice. We used to always see an immediate uptick in inbound TPs for 2-4 hours after sending out new product releases. In the last couple months, these inbound TPs have dropped off dramatically, but overall sim traffic / visitors have remained constant, so it's not simply an effect of summer slowdown.
          Hide
          toysoldierthor Toysoldier Thor added a comment -

          I created a FS JIRA for this problem - http://jira.phoenixviewer.com/browse/FIRE-7252

          Very annoying and going to the group that sent the notice with the attachment to get the attachment is not a solution either. Seems that once the attachment from a notice is triggered and fails, its failed for all the subsequent notices and its failed for the attachments IN the group notices - even the older ones.

          Seems that the "Action on Attachments" goes stupid universally for an unknown period of time or until something triggers it to work.

          Show
          toysoldierthor Toysoldier Thor added a comment - I created a FS JIRA for this problem - http://jira.phoenixviewer.com/browse/FIRE-7252 Very annoying and going to the group that sent the notice with the attachment to get the attachment is not a solution either. Seems that once the attachment from a notice is triggered and fails, its failed for all the subsequent notices and its failed for the attachments IN the group notices - even the older ones. Seems that the "Action on Attachments" goes stupid universally for an unknown period of time or until something triggers it to work.
          Hide
          xenon Xenon Gynoid added a comment -

          part of this problem seems to be server related. a 'fix', in fact a workaround, would be to change the notice floater so clicking on the "group notices" button opens the group's notices tab in the group info window, not the one in the "people" window, avoiding the usual procedure of clicking on group name > view profile > notices.

          Show
          xenon Xenon Gynoid added a comment - part of this problem seems to be server related. a 'fix', in fact a workaround, would be to change the notice floater so clicking on the "group notices" button opens the group's notices tab in the group info window, not the one in the "people" window, avoiding the usual procedure of clicking on group name > view profile > notices.
          Hide
          maggiemae mcbride Maggie McBride added a comment -

          I cannot open any notecards that come with my Group Notifications. I don't think it ever worked. Please figure out a fix Thanks!

          Show
          maggiemae mcbride Maggie McBride added a comment - I cannot open any notecards that come with my Group Notifications. I don't think it ever worked. Please figure out a fix Thanks!
          Hide
          chazlongstaff Chaz Longstaff added a comment -

          Xenon, I can't seem to figure out exactly where to try what you suggest: "a workaround, would be to change the notice floater so clicking on the "group notices" button opens the group's notices tab in the group info window......"

          Show
          chazlongstaff Chaz Longstaff added a comment - Xenon, I can't seem to figure out exactly where to try what you suggest: "a workaround, would be to change the notice floater so clicking on the "group notices" button opens the group's notices tab in the group info window......"
          Hide
          xenon Xenon Gynoid added a comment -

          there are two ways (that i know of) of accessing a group's notice in Firestorm.

          one, which i think is most intuitive one, is to:
          1. open the group's window (by opening your groups list and double clicking on the group name, or right-clicking and choosing 'View Info'). this is an independent window, not embedded in the People one, similar to the profile windows when you have old-style activated.
          2. click on the 'Notices' tab
          3. find the notice and click on it (helps a lot if you sort by date, which would be a nice default)

          the second one is triggered from the notice 'floater' (not sure if that's the proper name):
          1. click on the small 'envelope' icon on the lower right
          2. click on the notice item
          3. click on the 'Group Notices' button
          4. find the notice and click on it

          now this second way of getting to the list of notices tends to fail frequently, giving me just an empty list. the window that opens has the title 'People', and beside the group's name there's a left-pointing arrow button that takes me to my list of groups.

          my suggestion was that the 'Group Notices' button in this second case should open the group notices tab in the independent, non-embeded group window, the one i usually access as described in the first case.

          this window can also be accessed from the groups name in the notice floater (that's the 'workaround' i mentioned before):
          1. click on the small 'envelope' icon on the lower right
          2. click on the notice item
          3. click on the group's name, which should be underlined and in color
          4. in the new small window that shows up, click on 'View Profile'
          5. in the group window, click on the 'Notices' tab
          6. find the notice, click on it

          hope this helps!

          Show
          xenon Xenon Gynoid added a comment - there are two ways (that i know of) of accessing a group's notice in Firestorm. one, which i think is most intuitive one, is to: 1. open the group's window (by opening your groups list and double clicking on the group name, or right-clicking and choosing 'View Info'). this is an independent window, not embedded in the People one, similar to the profile windows when you have old-style activated. 2. click on the 'Notices' tab 3. find the notice and click on it (helps a lot if you sort by date, which would be a nice default) the second one is triggered from the notice 'floater' (not sure if that's the proper name): 1. click on the small 'envelope' icon on the lower right 2. click on the notice item 3. click on the 'Group Notices' button 4. find the notice and click on it now this second way of getting to the list of notices tends to fail frequently, giving me just an empty list. the window that opens has the title 'People', and beside the group's name there's a left-pointing arrow button that takes me to my list of groups. my suggestion was that the 'Group Notices' button in this second case should open the group notices tab in the independent, non-embeded group window, the one i usually access as described in the first case. this window can also be accessed from the groups name in the notice floater (that's the 'workaround' i mentioned before): 1. click on the small 'envelope' icon on the lower right 2. click on the notice item 3. click on the group's name, which should be underlined and in color 4. in the new small window that shows up, click on 'View Profile' 5. in the group window, click on the 'Notices' tab 6. find the notice, click on it hope this helps!
          Hide
          revenant.underby Revenant Underby added a comment -

          Chaz, Xenon's suggestion was directed at the developers: he was essentially suggesting that Firestorm automatically perform the workaround whenever you try to open an attachment in a group notice.

          This is a genius idea, BTW and I wholeheartedly second it!

          Show
          revenant.underby Revenant Underby added a comment - Chaz, Xenon's suggestion was directed at the developers: he was essentially suggesting that Firestorm automatically perform the workaround whenever you try to open an attachment in a group notice. This is a genius idea, BTW and I wholeheartedly second it!
          Hide
          chazlongstaff Chaz Longstaff added a comment -

          Is this broken in all of the viewers?

          Show
          chazlongstaff Chaz Longstaff added a comment - Is this broken in all of the viewers?
          Hide
          revenant.underby Revenant Underby added a comment -

          Chaz, according to the discussion above, the issue is actually with LL's servers. All clients suffer the issue and the best the Firestorm team can do is implement this workaround until LL fix their servers.

          Show
          revenant.underby Revenant Underby added a comment - Chaz, according to the discussion above, the issue is actually with LL's servers. All clients suffer the issue and the best the Firestorm team can do is implement this workaround until LL fix their servers.
          Hide
          chazlongstaff Chaz Longstaff added a comment -

          @ Revenant Underby "according to the discussion above"

          yeah, but otherwise, it's documented that it's all viewers?

          Show
          chazlongstaff Chaz Longstaff added a comment - @ Revenant Underby "according to the discussion above" yeah, but otherwise, it's documented that it's all viewers?
          Hide
          xenon Xenon Gynoid added a comment -

          /me blushes

          well not sure if it's genious... seemed almost the logical way to work (since the button itself is named 'Group Notices'), in fact the first time i clicked on it and got this strange People-attached group thing i was quite surprised!

          btw: this change wouldn't even break human interface, as i just said, would probably feel more clear to the user!

          Show
          xenon Xenon Gynoid added a comment - /me blushes well not sure if it's genious... seemed almost the logical way to work (since the button itself is named 'Group Notices'), in fact the first time i clicked on it and got this strange People-attached group thing i was quite surprised! btw: this change wouldn't even break human interface, as i just said, would probably feel more clear to the user!
          Hide
          revenant.underby Revenant Underby added a comment -

          Chaz, it's in the SL viewer ( https://jira.secondlife.com/browse/SVC-7129) and Firestorm. So odds are good that it's all viewers.

          Show
          revenant.underby Revenant Underby added a comment - Chaz, it's in the SL viewer ( https://jira.secondlife.com/browse/SVC-7129 ) and Firestorm. So odds are good that it's all viewers.
          Hide
          chazlongstaff Chaz Longstaff added a comment -

          Right you are Revenant!!! I can see now!! I just assumed it was firestorm as it hit me the very day I switched, obviously that was just luck of the draw! So pain in the buttinsky for everyone, that's good!!!!

          Show
          chazlongstaff Chaz Longstaff added a comment - Right you are Revenant!!! I can see now!! I just assumed it was firestorm as it hit me the very day I switched, obviously that was just luck of the draw! So pain in the buttinsky for everyone, that's good!!!!
          Hide
          miyushu babii Miyushu Babii added a comment - - edited

          I have been having issues with this since I first "switched" to firestorm. I miss the way Phoenix viewer delivered group notices and access of the attached items. This is a major PITA. Most time I click the "attachment" and it may or may not pop up on my screen, otherwise I have to open up the main group, then go to the notices, then find the notice that I couldn't open the attachment. There are WAY too many steps to go through the "mail" now. I open one, then I get another popup that says I opened it then if depending on if the attachment pops up, or is auto saved to my inventory OR the worst one of all... having to click and click and click some more to go into group notices to find it. AND to top it off... the constant capping of messages...who knows what I missed. This is bad for the economy of SL too. If we are alotted 42 groups and God forbid ALL of them send notices everyday... so much revenue is lost because of capped messages and group notices, and the lack of ease in accessing those notices.

          HERE'S MY INFO:
          Firestorm 4.3.1 (31155) Dec 2 2012 00:45:37 (Firestorm-Release) with Havok support
          Release Notes

          You are at 277,958.0, 271,630.0, 22.0 in Blue Heron Island located at sim10102.agni.lindenlab.com (216.82.48.168:13016)
          Second Life Server 12.12.18.268345
          Error fetching server release notes URL.

          CPU: AMD Phenom(tm) II X4 945 Processor (3010.16 MHz)
          Memory: 4095 MB
          OS Version: Microsoft Windows Vista 64-bit Service Pack 2 (Build 6002)
          Graphics Card Vendor: ATI Technologies Inc.
          Graphics Card: ATI Radeon HD 4800 Series

          Windows Graphics Driver Version: 8.17.0010.1124
          OpenGL Version: 3.3.11631 Compatibility Profile Context

          RestrainedLove API: (disabled)
          libcurl Version: libcurl/7.21.1 OpenSSL/1.0.0d zlib/1.2.5 c-ares/1.7.1
          J2C Decoder Version: KDU
          Audio Driver Version: FMOD version 3.750000
          Qt Webkit Version: 4.7.1 (version number hard-coded)
          Voice Server Version: Vivox 2.1.3010.6270

          Settings mode: Phoenix
          Viewer Skin: starlight (silver_blue)
          Font Used: Deja Vu (96)
          Draw distance: 512
          Bandwidth: 500
          LOD factor: 2
          Built with MSVC version 1600
          Packets Lost: 317/820,498 (0.0%)

          Show
          miyushu babii Miyushu Babii added a comment - - edited I have been having issues with this since I first "switched" to firestorm. I miss the way Phoenix viewer delivered group notices and access of the attached items. This is a major PITA. Most time I click the "attachment" and it may or may not pop up on my screen, otherwise I have to open up the main group, then go to the notices, then find the notice that I couldn't open the attachment. There are WAY too many steps to go through the "mail" now. I open one, then I get another popup that says I opened it then if depending on if the attachment pops up, or is auto saved to my inventory OR the worst one of all... having to click and click and click some more to go into group notices to find it. AND to top it off... the constant capping of messages...who knows what I missed. This is bad for the economy of SL too. If we are alotted 42 groups and God forbid ALL of them send notices everyday... so much revenue is lost because of capped messages and group notices, and the lack of ease in accessing those notices. HERE'S MY INFO: Firestorm 4.3.1 (31155) Dec 2 2012 00:45:37 (Firestorm-Release) with Havok support Release Notes You are at 277,958.0, 271,630.0, 22.0 in Blue Heron Island located at sim10102.agni.lindenlab.com (216.82.48.168:13016) Second Life Server 12.12.18.268345 Error fetching server release notes URL. CPU: AMD Phenom(tm) II X4 945 Processor (3010.16 MHz) Memory: 4095 MB OS Version: Microsoft Windows Vista 64-bit Service Pack 2 (Build 6002) Graphics Card Vendor: ATI Technologies Inc. Graphics Card: ATI Radeon HD 4800 Series Windows Graphics Driver Version: 8.17.0010.1124 OpenGL Version: 3.3.11631 Compatibility Profile Context RestrainedLove API: (disabled) libcurl Version: libcurl/7.21.1 OpenSSL/1.0.0d zlib/1.2.5 c-ares/1.7.1 J2C Decoder Version: KDU Audio Driver Version: FMOD version 3.750000 Qt Webkit Version: 4.7.1 (version number hard-coded) Voice Server Version: Vivox 2.1.3010.6270 Settings mode: Phoenix Viewer Skin: starlight (silver_blue) Font Used: Deja Vu (96) Draw distance: 512 Bandwidth: 500 LOD factor: 2 Built with MSVC version 1600 Packets Lost: 317/820,498 (0.0%)
          Hide
          msnova Nova Fhang added a comment -

          This issue is so critical for me, I need to stop using Firestorm until it is fixed. I spent over an hour & 1/2 after log on today, just looking for attachments that I need in each group. Opening the group & looking in notices by date was still full of problems, as I had to try many times before the attachment would get into my inventory. I DO NOT have this kind of time to waste hunting lost notice attachments.
          -Nova

          Show
          msnova Nova Fhang added a comment - This issue is so critical for me, I need to stop using Firestorm until it is fixed. I spent over an hour & 1/2 after log on today, just looking for attachments that I need in each group. Opening the group & looking in notices by date was still full of problems, as I had to try many times before the attachment would get into my inventory. I DO NOT have this kind of time to waste hunting lost notice attachments. -Nova
          Hide
          hilaryquerrien Hilary Querrien added a comment -

          Nova, I don't think this is a firestorm issue. From reading the comments in this thread, you may have about 1 hour to get any notecard attached to a group notice. I occasionally switch to RLV or catznip or the default Linden viewer and have never noticed them behave any better.

          Love

          Hil

          Show
          hilaryquerrien Hilary Querrien added a comment - Nova, I don't think this is a firestorm issue. From reading the comments in this thread, you may have about 1 hour to get any notecard attached to a group notice. I occasionally switch to RLV or catznip or the default Linden viewer and have never noticed them behave any better. Love Hil
          Hide
          helen Helen Placebo added a comment -

          It's not a firestorm issue. It started with every viewer I've tried immediately after that ridiculous chicklet system was started. In the older viewers, v2 or whatever they were, I could leave myself logged in overnight, come back 8 or 10 or 24 hours later and read every single notecard from every single group notice I had gotten while away. Now, as soon as the group notice disappears into the chicklet, you can't get the notecard anymore unless you close the chicklet, and manually open the group. It's harming inworld businesses because very few people go through the trouble of digging through all their groups to get every notice they missed while afk, so product announcements and events and everything else go unread unless you're right there to read it the moment it's received.

          Just my .02c

          Show
          helen Helen Placebo added a comment - It's not a firestorm issue. It started with every viewer I've tried immediately after that ridiculous chicklet system was started. In the older viewers, v2 or whatever they were, I could leave myself logged in overnight, come back 8 or 10 or 24 hours later and read every single notecard from every single group notice I had gotten while away. Now, as soon as the group notice disappears into the chicklet, you can't get the notecard anymore unless you close the chicklet, and manually open the group. It's harming inworld businesses because very few people go through the trouble of digging through all their groups to get every notice they missed while afk, so product announcements and events and everything else go unread unless you're right there to read it the moment it's received. Just my .02c
          Hide
          miyushu babii Miyushu Babii added a comment - - edited

          Helen, you worded this brilliantly. And I agree with Nova.
          And Hillary, I've only noticee this with Firestorm, never had issue with Phoenix...I've been around the block a few times... joined sl in 2007...sometimes I miss my blue drop down notices. I too do not have time to take all the necessary "clicks" to get to my group's notices and find the specific attachment. Sometimes I can click on the "hyperlink" on the chicklet, but even that doesn't always work, and so THEN I have to pull up my groups, find the group, click on Info, go to notices, double click the date to get the most current to pop up at the top of the list, open the notice, scroll down to get to the attachment. By that time I'm over it. I agree that this convoluted bug, hurts our economy. I too don't think it's worth the time to go through that process, and it happens 98% of the time. Once in a blue moon I'm shocked that an attachment opens for me. Some get auto saved to my inventory...but even then I don't have time to go into my inventory, to find the saved item, which is topping 120k I might add, to find the saved item. I never had this issue with phoenix and prior viewers. The other day I went to "InWorldz" and used phoenix as my viewer... OMG what a breath of fresh air to deal with a simple blue drop down notice. As it is with what we have now, you have to clear out the notice in 3 steps!!! HELLOOOO???? Can we go "green" digitally? Save some bits'n'bytes? Phew.. I'm done... wow didn't think I was bugged about that bug as much as apparently I am! lol

          Show
          miyushu babii Miyushu Babii added a comment - - edited Helen, you worded this brilliantly. And I agree with Nova. And Hillary, I've only noticee this with Firestorm, never had issue with Phoenix...I've been around the block a few times... joined sl in 2007...sometimes I miss my blue drop down notices. I too do not have time to take all the necessary "clicks" to get to my group's notices and find the specific attachment. Sometimes I can click on the "hyperlink" on the chicklet, but even that doesn't always work, and so THEN I have to pull up my groups, find the group, click on Info, go to notices, double click the date to get the most current to pop up at the top of the list, open the notice, scroll down to get to the attachment. By that time I'm over it. I agree that this convoluted bug, hurts our economy. I too don't think it's worth the time to go through that process, and it happens 98% of the time. Once in a blue moon I'm shocked that an attachment opens for me. Some get auto saved to my inventory...but even then I don't have time to go into my inventory, to find the saved item, which is topping 120k I might add, to find the saved item. I never had this issue with phoenix and prior viewers. The other day I went to "InWorldz" and used phoenix as my viewer... OMG what a breath of fresh air to deal with a simple blue drop down notice. As it is with what we have now, you have to clear out the notice in 3 steps!!! HELLOOOO???? Can we go "green" digitally? Save some bits'n'bytes? Phew.. I'm done... wow didn't think I was bugged about that bug as much as apparently I am! lol
          Hide
          whirly.fizzle Whirly Fizzle added a comment - - edited

          This problem does occur on Viewer 1 based viewers like Phoenix, but it is less severe. Basically because the notices stay on screen till dealt with or dismissed so people tend to deal with them fast and not let them disappear into the chicklet. They still get hit by the approx one hour timeout at the server end though.
          Viewer 3 based viewers that have the persistant notifications feature where all notifications will be kept in the chicklet relog after relog until you close them are affected a lot worse by this issue.

          I am curious if this bug is made worse by having a lot of saved notifications left undealt with. I personally do not experience this bug very often BUT I never let my notices build up in the chicklet either, I clear them as soon as they come in.
          Having a few hundred old notices saved in the chicklet causes other issues too, such as making logins so slow you actually time out.

          Show
          whirly.fizzle Whirly Fizzle added a comment - - edited This problem does occur on Viewer 1 based viewers like Phoenix, but it is less severe. Basically because the notices stay on screen till dealt with or dismissed so people tend to deal with them fast and not let them disappear into the chicklet. They still get hit by the approx one hour timeout at the server end though. Viewer 3 based viewers that have the persistant notifications feature where all notifications will be kept in the chicklet relog after relog until you close them are affected a lot worse by this issue. I am curious if this bug is made worse by having a lot of saved notifications left undealt with. I personally do not experience this bug very often BUT I never let my notices build up in the chicklet either, I clear them as soon as they come in. Having a few hundred old notices saved in the chicklet causes other issues too, such as making logins so slow you actually time out.
          Hide
          msnova Nova Fhang added a comment -

          I don't know why this is marked resolved, it is not. I have gone back to Cool Viewer. That has resolved it for me. For the price of the occasional crash, I get my group notices. I log in daily to CHECK my group notices & I will NOT spend 2 hours+ per log in, chasing them. I can't help it if they build up in the chicklet, that is out of my control. What is in my control is to use a viewer that gives me reasonable access to group notices.

          Show
          msnova Nova Fhang added a comment - I don't know why this is marked resolved, it is not. I have gone back to Cool Viewer. That has resolved it for me. For the price of the occasional crash, I get my group notices. I log in daily to CHECK my group notices & I will NOT spend 2 hours+ per log in, chasing them. I can't help it if they build up in the chicklet, that is out of my control. What is in my control is to use a viewer that gives me reasonable access to group notices.
          Hide
          toysoldierthor Toysoldier Thor added a comment -

          This big is still on-going and not resolved. A notice with an attachment can come fresh into my viewer and the attachment when clicked goes grey and will not open. To see the attachment you need to find another access to the same notice with the attachment to open the attachment successfully. The best way to do this is to go to the group's notice list, find the same notice and click the attachment. THIS DOESNT MEAN that attachments from the group notices works. What ever access to the attachment was attempted first will often fail. Its like a cache has not been cleared and the link to the attachment is pointed wrong. Clicking it from another source seems to tell the server to refresh / update the link to the attachment.

          WHY has LL not resolved this annoying 3 year old bug? Is this an impossible bug to fix?

          Show
          toysoldierthor Toysoldier Thor added a comment - This big is still on-going and not resolved. A notice with an attachment can come fresh into my viewer and the attachment when clicked goes grey and will not open. To see the attachment you need to find another access to the same notice with the attachment to open the attachment successfully. The best way to do this is to go to the group's notice list, find the same notice and click the attachment. THIS DOESNT MEAN that attachments from the group notices works. What ever access to the attachment was attempted first will often fail. Its like a cache has not been cleared and the link to the attachment is pointed wrong. Clicking it from another source seems to tell the server to refresh / update the link to the attachment. WHY has LL not resolved this annoying 3 year old bug? Is this an impossible bug to fix?
          Hide
          whirly.fizzle Whirly Fizzle added a comment -

          Well, its hard to reproduce consistently. To fix it a dev would need to be able to reproduce it I guess. Im not even sure if this is a viewer bug, a server bug or a bit of both (though the LL JIRA for this bug is filed under server).
          This may be a good issue to bring up at one of the usergroups, maybe the server/sim/scripting or server beta ones.

          Show
          whirly.fizzle Whirly Fizzle added a comment - Well, its hard to reproduce consistently. To fix it a dev would need to be able to reproduce it I guess. Im not even sure if this is a viewer bug, a server bug or a bit of both (though the LL JIRA for this bug is filed under server). This may be a good issue to bring up at one of the usergroups, maybe the server/sim/scripting or server beta ones.
          Hide
          Chaz Longstaff Chaz Longstaff added a comment -

          Hi Toysoldier, glad you mentioned something. It's been a consistent, reproducible issue with me now for going on 3 years. It's a low-level nuisance, like drip drip water torture day in and day out lol. I have to confess that when I'm in IW and using the IW browser and able to actually open announcement attachments again is one of life's simple pleasures that just makes ya go, ahhhhhh! lol.

          Show
          Chaz Longstaff Chaz Longstaff added a comment - Hi Toysoldier, glad you mentioned something. It's been a consistent, reproducible issue with me now for going on 3 years. It's a low-level nuisance, like drip drip water torture day in and day out lol. I have to confess that when I'm in IW and using the IW browser and able to actually open announcement attachments again is one of life's simple pleasures that just makes ya go, ahhhhhh! lol.
          Hide
          toysoldierthor Toysoldier Thor added a comment - - edited

          Thanks Chaz, this has been one of the longest running, very visible, COMPLETELY REPEATABLE, annoying pain in the butt problems that no one wants to solve. Firestorm team has looked at this before about a year ago when I pushed hard to get this looked at - and their conclusion was its not a viewer issue, its a Server issue. I have gone to the weekly meetings and brought this up with Simon and Andrew Linden. They generally gave a "first we heard of it" response even though there were Jira created with them as well. If I recall, the Lindens might have thought it was a session cache issue but NOTHING has come of it since.

          I just shake my head how long this highly visible frustrating problem can go on and been ignored. FS team... PLEASE bring this up with LL staff and get it fixed.

          Show
          toysoldierthor Toysoldier Thor added a comment - - edited Thanks Chaz, this has been one of the longest running, very visible, COMPLETELY REPEATABLE, annoying pain in the butt problems that no one wants to solve. Firestorm team has looked at this before about a year ago when I pushed hard to get this looked at - and their conclusion was its not a viewer issue, its a Server issue. I have gone to the weekly meetings and brought this up with Simon and Andrew Linden. They generally gave a "first we heard of it" response even though there were Jira created with them as well. If I recall, the Lindens might have thought it was a session cache issue but NOTHING has come of it since. I just shake my head how long this highly visible frustrating problem can go on and been ignored. FS team... PLEASE bring this up with LL staff and get it fixed.
          Hide
          toysoldierthor Toysoldier Thor added a comment -

          Here is the JIRA from LL on the same issue. Its 3 years old and still unassigned: https://jira.secondlife.com/browse/SVC-7129

          Today I twittered this LL Jira and added Ebbe on the twitter. Maybe he can shame LL Engineers to actually addressing a "major" that has been unassigned for almost 3 years.

          Show
          toysoldierthor Toysoldier Thor added a comment - Here is the JIRA from LL on the same issue. Its 3 years old and still unassigned: https://jira.secondlife.com/browse/SVC-7129 Today I twittered this LL Jira and added Ebbe on the twitter. Maybe he can shame LL Engineers to actually addressing a "major" that has been unassigned for almost 3 years.
          Hide
          revenant underby Revenant Underby added a comment -

          Random thought: The server code is open sourced and used by Opensim et. al, right? Have any of them looked at fixing the issue in their code and, if so, can the fix be propagated up the line?

          Show
          revenant underby Revenant Underby added a comment - Random thought: The server code is open sourced and used by Opensim et. al, right? Have any of them looked at fixing the issue in their code and, if so, can the fix be propagated up the line?
          Hide
          whirly.fizzle Whirly Fizzle added a comment -

          LL server code is not public.

          Show
          whirly.fizzle Whirly Fizzle added a comment - LL server code is not public.
          Hide
          canis42 Canis Canning added a comment -

          Please continue to bother the LL development with this annoying behaviour.

          Show
          canis42 Canis Canning added a comment - Please continue to bother the LL development with this annoying behaviour.
          Hide
          Sparkle.Junot Sparkle Junot added a comment -

          Firestorm 4.6.1 (40478) Mar 10 2014 05:38:17 (Firestorm-Releasex64) with OpenSimulator support
          This is happening with me on the latest build.

          Show
          Sparkle.Junot Sparkle Junot added a comment - Firestorm 4.6.1 (40478) Mar 10 2014 05:38:17 (Firestorm-Releasex64) with OpenSimulator support This is happening with me on the latest build.
          Hide
          carlwilder Carl Wilder added a comment -

          As others have noted, this bug has been around for ages and it's pretty sad that it can't get fixed. As it currently is, you get a group notice, click the link, it fades to gray, and nothing happens. What kind of user experience is this???

          Even if its a server issue, the FS team should be shouting and screaming for LL to fix it.

          Show
          carlwilder Carl Wilder added a comment - As others have noted, this bug has been around for ages and it's pretty sad that it can't get fixed. As it currently is, you get a group notice, click the link, it fades to gray, and nothing happens. What kind of user experience is this??? Even if its a server issue, the FS team should be shouting and screaming for LL to fix it.
          Hide
          Rhiannon Tamerlane Rhiannon Tamerlane added a comment -

          And just to necro the issue.. it's still an ongoing problem in 4.6.7 - in other words, LL's done bupkiss about it. Why am I not surprised?

          Show
          Rhiannon Tamerlane Rhiannon Tamerlane added a comment - And just to necro the issue.. it's still an ongoing problem in 4.6.7 - in other words, LL's done bupkiss about it. Why am I not surprised?
          Hide
          whirly.fizzle Whirly Fizzle added a comment -

          Heh yes, still happens.
          Updated the affects versions.

          Show
          whirly.fizzle Whirly Fizzle added a comment - Heh yes, still happens. Updated the affects versions.
          Hide
          helen Helen Placebo added a comment -

          LL has exactly 'zero' incentive to fix this issue so it's unlikely it ever will be. In fact, they have every incentive NOT to fix it. Anything that harms inworld sales can be seen as at the same time driving more sales to the MP, from which they take a cut, so why would they want to fix this?

          Show
          helen Helen Placebo added a comment - LL has exactly 'zero' incentive to fix this issue so it's unlikely it ever will be. In fact, they have every incentive NOT to fix it. Anything that harms inworld sales can be seen as at the same time driving more sales to the MP, from which they take a cut, so why would they want to fix this?
          Hide
          ansariel.hiller Ansariel Hiller added a comment -

          Okay, I looked into this issue... again. There is absolutely nothing we can do on the viewer's end. The group notice with its inventory offer is sent as special IM type. For the inventory offer actually getting copied into the avatar's inventory, the server waits for an accept message being sent by the viewer. This is done as soon as the user clicks on the attached inventory offer in the group notice. If the message times out on the server in the meantime, there is no way for the viewer to get it back.

          Show
          ansariel.hiller Ansariel Hiller added a comment - Okay, I looked into this issue... again. There is absolutely nothing we can do on the viewer's end. The group notice with its inventory offer is sent as special IM type. For the inventory offer actually getting copied into the avatar's inventory, the server waits for an accept message being sent by the viewer. This is done as soon as the user clicks on the attached inventory offer in the group notice. If the message times out on the server in the meantime, there is no way for the viewer to get it back.
          Hide
          whirly.fizzle Whirly Fizzle added a comment -

          There is a fix for this on Oatmeal 4 on Aditi: secondlife://util.aditi.lindenlab.com/secondlife/Oatmeal%204/126/138/23
          It doesnt need a special viewer to test.
          Receiver of the group notices must be on Oatmeal 4.
          Region the notices were sent from does not matter

          Show
          whirly.fizzle Whirly Fizzle added a comment - There is a fix for this on Oatmeal 4 on Aditi: secondlife://util.aditi.lindenlab.com/secondlife/Oatmeal%204/126/138/23 It doesnt need a special viewer to test. Receiver of the group notices must be on Oatmeal 4. Region the notices were sent from does not matter
          Hide
          whirly.fizzle Whirly Fizzle added a comment -

          Testing regions have moved to Fire Ants 1 and Fire Ants 2, on Aditi.
          Server timeout has been raised to 24hrs.

          Show
          whirly.fizzle Whirly Fizzle added a comment - Testing regions have moved to Fire Ants 1 and Fire Ants 2, on Aditi. Server timeout has been raised to 24hrs.
          Hide
          whirly.fizzle Whirly Fizzle added a comment -
          Show
          whirly.fizzle Whirly Fizzle added a comment - Fix rolling to all RC regions this Wednesday: https://community.secondlife.com/t5/Second-Life-Server/Deploys-for-the-week-of-2015-10-19/td-p/2973329

            People

            • Assignee:
              shouldbeworkingonit.linden ShouldBeWorkingOnIt Linden
              Reporter:
              linadragon Lina Pussycat
            • Votes:
              28 Vote for this issue
              Watchers:
              26 Start watching this issue

              Dates

              • Created:
                Updated:
                Resolved: