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  1. Firestorm
  2. FIRE-2323

[VWR-28578] [MAINT-815] unchecking receive group notices or show in profile does not save

    Details

    • Type: Bug
    • Status: Passed QA
    • Priority: Major
    • Resolution: Fixed
    • Affects Version/s: Phoenix Firestorm 2.5.2, Phoenix Firestorm 4.0.1, Phoenix Firestorm 4.1.1, Phoenix Firestorm 4.4.2, Phoenix Firestorm 4.5.1
    • Fix Version/s: Phoenix Firestorm 4.6.0
    • Component/s: Groups
    • Labels:
    • Environment:
    • SL Avatar Name:
      Jerzy Violet
    • Reported In:
      Firestorm 2.5.2.x

      Description

      I have groups that i uncheck box to receive group notices....after a relog or crash the boxes are checked and i have to uncheck them again.
      This does not happen after every single relog or crash but it does happen enough to be annoying

      EDIT (Whirly): https://jira.secondlife.com/browse/VWR-28578

      1. receive groupIM.mp4
        654 kB
        Eddi Decosta

        Issue Links

          Activity

          Hide
          robinlynne raymaker RobinLynne Raymaker added a comment -

          I'm having the same issue and would love to get a fix for this. I find it happens about every two days OR after a nasty crash.

          Show
          robinlynne raymaker RobinLynne Raymaker added a comment - I'm having the same issue and would love to get a fix for this. I find it happens about every two days OR after a nasty crash.
          Hide
          eio tuqiri Eio Tuqiri added a comment - - edited

          I have the same issue. I uncheck "Receive Group Notices" in Group Profile and still receive group notices.
          I was told in PH/FS group to allow Group Profile to completely load before unchecking and also to click ok to close window. I did that and didn't receive Group Notices for a longer period, but now I'm receiving them again.
          I haven't crashed.
          Firestorm Beta v2.5.2.16922

          Show
          eio tuqiri Eio Tuqiri added a comment - - edited I have the same issue. I uncheck "Receive Group Notices" in Group Profile and still receive group notices. I was told in PH/FS group to allow Group Profile to completely load before unchecking and also to click ok to close window. I did that and didn't receive Group Notices for a longer period, but now I'm receiving them again. I haven't crashed. Firestorm Beta v2.5.2.16922
          Hide
          arrehn Arrehn Oberlander added a comment -

          Diagnosing this further:

          • In 3.0.1 and higher this procedure works through restarts and bad crashes.

          1. Open up group.
          2. Wait a few seconds for the [save] button to grey out
          3. uncheck "accept group notices"
          4. click the save button
          5. Close the group info window, then reopen it to verify the change has taken.

          • What's going on in this bug is that the save button can get disabled even if you've made a change, if you make the change before it would normally grey. Fix for this may be to have the save button be initially active, never deactivate it on a time delay, and always enable it immediately after a change to any control.
          Show
          arrehn Arrehn Oberlander added a comment - Diagnosing this further: In 3.0.1 and higher this procedure works through restarts and bad crashes. 1. Open up group. 2. Wait a few seconds for the [save] button to grey out 3. uncheck "accept group notices" 4. click the save button 5. Close the group info window, then reopen it to verify the change has taken. What's going on in this bug is that the save button can get disabled even if you've made a change, if you make the change before it would normally grey. Fix for this may be to have the save button be initially active, never deactivate it on a time delay, and always enable it immediately after a change to any control.
          Hide
          lailantie.core@googlemail.com Lailantie Core added a comment -

          Don't know if this is important but in my observation it's not only that unchecking group notices doesn't save, the viewer also does something else.

          The default setting is, there's a checkmark in "show in my profile" and "Receive group notices". When I uncheck "Receive group notices" I still have the checkmark in "show in my profile". I save it and for a while it's ok.

          When I start receiving notices again from this group and open the group profile it's not back to the original state (two checkmarks), it's always "Show in my profile" UNCHECKED and "Receive group notices" is checked again.

          It's rather that the viewer changes the checkmarks (it unchecks the first and checks the second) than not saving the change compared to the default status (both boxes checked).

          Show
          lailantie.core@googlemail.com Lailantie Core added a comment - Don't know if this is important but in my observation it's not only that unchecking group notices doesn't save, the viewer also does something else. The default setting is, there's a checkmark in "show in my profile" and "Receive group notices". When I uncheck "Receive group notices" I still have the checkmark in "show in my profile". I save it and for a while it's ok. When I start receiving notices again from this group and open the group profile it's not back to the original state (two checkmarks), it's always "Show in my profile" UNCHECKED and "Receive group notices" is checked again. It's rather that the viewer changes the checkmarks (it unchecks the first and checks the second) than not saving the change compared to the default status (both boxes checked).
          Hide
          taff sommerstein TaffyOcean Sommerstein added a comment -

          Since FIRE-4859 was closed as a duplicate, I will comment here that it is really not a duplicate, but may be related.

          This is what happens for 2 large and chatty groups that I belong to:

          Group Profile (loaded and populated): 'Receive Group Notices' is UNCHECKED, saved and remains UNCHECKED. No Group Notices are received.

          Pref/Chat/Firestorm: When 'Receive Group Notices' is disabled, disable group chat as well is CHECKED. IS: Group Chats ARE received. SHOULD BE: Group Chats should NOT be received.

          Show
          taff sommerstein TaffyOcean Sommerstein added a comment - Since FIRE-4859 was closed as a duplicate, I will comment here that it is really not a duplicate, but may be related. This is what happens for 2 large and chatty groups that I belong to: Group Profile (loaded and populated): 'Receive Group Notices' is UNCHECKED, saved and remains UNCHECKED. No Group Notices are received. Pref/Chat/Firestorm: When 'Receive Group Notices' is disabled, disable group chat as well is CHECKED. IS: Group Chats ARE received. SHOULD BE: Group Chats should NOT be received.
          Hide
          brandi navarita Brandi Navarita added a comment - - edited

          Yes I'm having the same problem...plz help!!! I am a member of many music groups that are contstantly sending out notices and grouip im's...everytime I come online I am bombarded my group notices and group ims. When I go back to the group profile,
          Read more
          System Info: Firestorm 4.0.1 (27000) Mar 19 2012 16:21:21 (Firestorm-Release)
          Release Notes

          You are at 163,253.0, 287,394.0, 31.9 in Crimson Twilight located at sim20148.agni.lindenlab.com (216.82.26.161:13015)
          Second Life Server 12.03.30.252593
          Release Notes

          CPU: Intel(R) Core(TM) i7-2600S CPU @ 2.80GHz (2793.72 MHz)
          Memory: 8175 MB
          OS Version: Microsoft Windows 7 64-bit Service Pack 1 (Build 7601)
          Graphics Card Vendor: ATI Technologies Inc.
          Graphics Card: AMD Radeon HD 6570

          Windows Graphics Driver Version: 8.17.0010.1094
          OpenGL Version: 4.1.11079 Compatibility Profile Context

          RestrainedLove API: (disabled)
          libcurl Version: libcurl/7.21.1 OpenSSL/0.9.8q zlib/1.2.5 c-ares/1.7.1
          J2C Decoder Version: KDU
          Audio Driver Version: FMOD version 3.750000
          Qt Webkit Version: 4.7.1 (version number hard-coded)
          Voice Server Version: Vivox 2.1.3010.6270

          Settings mode: Phoenix
          Viewer Skin: vintage (classic)
          Font Used: Deja Vu (96)
          Draw distance : 360
          Bandwidth : 1000
          LOD factor : 4
          Built with MSVC version 1600
          Packets Lost: 0/69,265 (0.0%)

          Show
          brandi navarita Brandi Navarita added a comment - - edited Yes I'm having the same problem...plz help!!! I am a member of many music groups that are contstantly sending out notices and grouip im's...everytime I come online I am bombarded my group notices and group ims. When I go back to the group profile, Read more System Info: Firestorm 4.0.1 (27000) Mar 19 2012 16:21:21 (Firestorm-Release) Release Notes You are at 163,253.0, 287,394.0, 31.9 in Crimson Twilight located at sim20148.agni.lindenlab.com (216.82.26.161:13015) Second Life Server 12.03.30.252593 Release Notes CPU: Intel(R) Core(TM) i7-2600S CPU @ 2.80GHz (2793.72 MHz) Memory: 8175 MB OS Version: Microsoft Windows 7 64-bit Service Pack 1 (Build 7601) Graphics Card Vendor: ATI Technologies Inc. Graphics Card: AMD Radeon HD 6570 Windows Graphics Driver Version: 8.17.0010.1094 OpenGL Version: 4.1.11079 Compatibility Profile Context RestrainedLove API: (disabled) libcurl Version: libcurl/7.21.1 OpenSSL/0.9.8q zlib/1.2.5 c-ares/1.7.1 J2C Decoder Version: KDU Audio Driver Version: FMOD version 3.750000 Qt Webkit Version: 4.7.1 (version number hard-coded) Voice Server Version: Vivox 2.1.3010.6270 Settings mode: Phoenix Viewer Skin: vintage (classic) Font Used: Deja Vu (96) Draw distance : 360 Bandwidth : 1000 LOD factor : 4 Built with MSVC version 1600 Packets Lost: 0/69,265 (0.0%)
          Hide
          misteracacia Mister Acacia added a comment -

          I see the same behavior as Taffy, where group chats open even though the group and viewer settings are properly configured to prevent that. I see it mostly in the first few minutes online, but I don't notice after that. Perhaps it's a timing issue where the group chat is allowed before the status of that group and disposition of group chat has been determined.

          This in 4.1.1.27424, freshly compiled this AM.

          Show
          misteracacia Mister Acacia added a comment - I see the same behavior as Taffy, where group chats open even though the group and viewer settings are properly configured to prevent that. I see it mostly in the first few minutes online, but I don't notice after that. Perhaps it's a timing issue where the group chat is allowed before the status of that group and disposition of group chat has been determined. This in 4.1.1.27424, freshly compiled this AM.
          Hide
          lemonde Lemonodo Oh added a comment -

          Firestorm 4.0.1.27000 I can get the uncheck for "receive group notices" to work session by session (eventually, each group that needs it), but this important setting does not seem to stay unchecked very reliably between sessions, so it has to be done all over again.

          Show
          lemonde Lemonodo Oh added a comment - Firestorm 4.0.1.27000 I can get the uncheck for "receive group notices" to work session by session (eventually, each group that needs it), but this important setting does not seem to stay unchecked very reliably between sessions, so it has to be done all over again.
          Hide
          misteracacia Mister Acacia added a comment -

          Lemonodo, when you uncheck the option, I assume you are then clicking Save in the lower right? And if you check the group profile after a minute or so, that option is still unchecked?

          Show
          misteracacia Mister Acacia added a comment - Lemonodo, when you uncheck the option, I assume you are then clicking Save in the lower right? And if you check the group profile after a minute or so, that option is still unchecked?
          Hide
          lailantie.core@googlemail.com Lailantie Core added a comment -

          I would like to share that the setting of not receiving group notices had stayed that way for a few weeks and only in the last days it has started to switch again. Today I had to check "show in my profile" and uncheck "receive group notices" at least three times in a certain group, it seems it doesn't save at all at the moment.

          Show
          lailantie.core@googlemail.com Lailantie Core added a comment - I would like to share that the setting of not receiving group notices had stayed that way for a few weeks and only in the last days it has started to switch again. Today I had to check "show in my profile" and uncheck "receive group notices" at least three times in a certain group, it seems it doesn't save at all at the moment.
          Hide
          teno tc teno theriac added a comment -

          got the same issue here and found a workaround that helped me to fix it on my viewer (firestorm 4.1.1.28744 - mac version):

          1) first i figured out, when i cleaned my cache completely, after login the group settings showed up again, like configured
          (not very elegant as your texture cache is cleaned with that too and it takes long time on some sims to download all that files again)

          2) after playing a bit with the issue and the cache files, i found out, that its enough to clean just 2 files from the cache folder:

          --> when deleting the files 'name.cache' and 'avatar_name_cache.xml' from the cache/firestorm folder before login,
          the groups show up correctly after a few seconds ...

          give it a try ...

          Show
          teno tc teno theriac added a comment - got the same issue here and found a workaround that helped me to fix it on my viewer (firestorm 4.1.1.28744 - mac version): 1) first i figured out, when i cleaned my cache completely, after login the group settings showed up again, like configured (not very elegant as your texture cache is cleaned with that too and it takes long time on some sims to download all that files again) 2) after playing a bit with the issue and the cache files, i found out, that its enough to clean just 2 files from the cache folder: --> when deleting the files 'name.cache' and 'avatar_name_cache.xml' from the cache/firestorm folder before login, the groups show up correctly after a few seconds ... give it a try ...
          Hide
          taff sommerstein TaffyOcean Sommerstein added a comment -

          teno, deleting name.cache and avatar_name_cache.xml did not keep my groups from switching back to having the Receive Group Notices ticked. I have unticked 2 particular groups repeatedly, and after relogging they both come back ticked. This is ticking me off. (sorry for the dumb humor)

          Show
          taff sommerstein TaffyOcean Sommerstein added a comment - teno, deleting name.cache and avatar_name_cache.xml did not keep my groups from switching back to having the Receive Group Notices ticked. I have unticked 2 particular groups repeatedly, and after relogging they both come back ticked. This is ticking me off. (sorry for the dumb humor)
          Hide
          teno tc teno theriac added a comment -

          i'm sorry, taffy, works for me ... have no other idea : (

          Show
          teno tc teno theriac added a comment - i'm sorry, taffy, works for me ... have no other idea : (
          Hide
          xander.kappler Xander Kappler added a comment -

          Almost the same issue. My Show in Groups setting seems to be saved correctly but "Receive Group notices" seems to be reset each time I log in.

          Show
          xander.kappler Xander Kappler added a comment - Almost the same issue. My Show in Groups setting seems to be saved correctly but "Receive Group notices" seems to be reset each time I log in.
          Hide
          misteracacia Mister Acacia added a comment -

          I believe this is a breakdown in communications between the viewer and the relevant servers when fetching your group preferences. A workaround for me is to either reset one group, which sometimes works, or change my group tag, which always works.

          Show
          misteracacia Mister Acacia added a comment - I believe this is a breakdown in communications between the viewer and the relevant servers when fetching your group preferences. A workaround for me is to either reset one group, which sometimes works, or change my group tag, which always works.
          Hide
          eio tuqiri Eio Tuqiri added a comment -

          I'm in a lot of groups and used to have this problem, for a number of months now my selection in all groups to not receive groups notice has held, however I did notice I started getting notices from one group and had to go back and reselect to not receive notices.

          Show
          eio tuqiri Eio Tuqiri added a comment - I'm in a lot of groups and used to have this problem, for a number of months now my selection in all groups to not receive groups notice has held, however I did notice I started getting notices from one group and had to go back and reselect to not receive notices.
          Hide
          mschristine@bellsouth.net Stela Zanzibar added a comment -

          I am also having this issue. It used to be every couple weeks all my groups would get their notices turned back on. Now it's every other day. To disable the group notice on each group is very time consuming and fustrating. Is there an ETA on this resolution?

          Thank you

          Show
          mschristine@bellsouth.net Stela Zanzibar added a comment - I am also having this issue. It used to be every couple weeks all my groups would get their notices turned back on. Now it's every other day. To disable the group notice on each group is very time consuming and fustrating. Is there an ETA on this resolution? Thank you
          Hide
          misteracacia Mister Acacia added a comment -

          Stela, not as yet. But a timesaving workaround is to simply change your group tag. Activating or deactivating a group refetches a lot of information, including your group preferences.

          Show
          misteracacia Mister Acacia added a comment - Stela, not as yet. But a timesaving workaround is to simply change your group tag. Activating or deactivating a group refetches a lot of information, including your group preferences.
          Hide
          becca vichan Lyle Laycock added a comment -

          Okay Firestorm Group Support says I should add a comment regarding this issue. I am experiencing this in FS 4.4.0 for the first time ever, and I have used Phoenix and Firestorm since their inception. Turning off "Receive Notices," waiting for the group to fully load, clicking "Save" does not work with any consistency. It will last as long as I am logged on, but may or may not persist through another log in. Also, it is totally erratic, sometimes turning the feature on, sometimes turning it off, without my having done anything between log in times. It definitely is a specific viewer issue, because I do not have the same problem when using other viewers (yes, I admit to being a sinner, ha ha.) I have done a full, clean installation so it it not that. Changing groups, refreshing the group, turning them off in another viewer and hoping it would hold in a server somewhere does not work. I have an ASUS Gaming Laptop with Windows 7 Home Premium and an nVidia GTX 460 M video card. What I report is not only regarding receipt of group notices - the entire section, including do not show in profile also is ineffective. I have tried ALL of the recommendations made by the Support Group several times each, and more, without any success. The only additional thing I can add, and I am hesitant to say it for fear you will heave a sigh of relief and say "oh that is it then" is that I am on a wireless connection to the internet, BUT again I say, I do not have the problem in any other viewer than FS. I do hope you can solve this bug soon - I already have muted the groups and will soon have to resort to leaving them altogether if this cannot be resolved.

          Show
          becca vichan Lyle Laycock added a comment - Okay Firestorm Group Support says I should add a comment regarding this issue. I am experiencing this in FS 4.4.0 for the first time ever, and I have used Phoenix and Firestorm since their inception. Turning off "Receive Notices," waiting for the group to fully load, clicking "Save" does not work with any consistency. It will last as long as I am logged on, but may or may not persist through another log in. Also, it is totally erratic, sometimes turning the feature on, sometimes turning it off, without my having done anything between log in times. It definitely is a specific viewer issue, because I do not have the same problem when using other viewers (yes, I admit to being a sinner, ha ha.) I have done a full, clean installation so it it not that. Changing groups, refreshing the group, turning them off in another viewer and hoping it would hold in a server somewhere does not work. I have an ASUS Gaming Laptop with Windows 7 Home Premium and an nVidia GTX 460 M video card. What I report is not only regarding receipt of group notices - the entire section, including do not show in profile also is ineffective. I have tried ALL of the recommendations made by the Support Group several times each, and more, without any success. The only additional thing I can add, and I am hesitant to say it for fear you will heave a sigh of relief and say "oh that is it then" is that I am on a wireless connection to the internet, BUT again I say, I do not have the problem in any other viewer than FS. I do hope you can solve this bug soon - I already have muted the groups and will soon have to resort to leaving them altogether if this cannot be resolved.
          Hide
          ara.khandr Ara Khandr added a comment - - edited

          On FS 4.4.1.34164 the behavior I see is that the "Receive group instant messages"don't save and the other two save (Show in my profile and Receive group notices)

          u don't need to log out or even refresh.
          steps:
          1. wait for group to load
          2. uncheck Receive group instant messages
          3. Save
          4. close group info window
          5. open group info window

          and when u open the group info the Receive group instant messages is checked and at least for me if I uncheck the other two options they persist correctly

          update: video -> http://youtu.be/I_0sHUZzZ0A

          Show
          ara.khandr Ara Khandr added a comment - - edited On FS 4.4.1.34164 the behavior I see is that the "Receive group instant messages"don't save and the other two save (Show in my profile and Receive group notices) u don't need to log out or even refresh. steps: 1. wait for group to load 2. uncheck Receive group instant messages 3. Save 4. close group info window 5. open group info window and when u open the group info the Receive group instant messages is checked and at least for me if I uncheck the other two options they persist correctly update: video -> http://youtu.be/I_0sHUZzZ0A
          Hide
          storm engineer Storm Engineer added a comment -

          These are NOT the only settings that fail to save.

          • On the statistics window (constantly open for me), the way graphs for data like FPS shown (thin graph, wide graph or no graph) usually doesn't survive restart.
          • Spell checker language sometimes doesn't survive restart and revert to Dansk (first in the list).

          So far these are the ones I found. SO this is a generic issue. I wonder, should I open a new ticket, describing it as generic issue or should we have this ticket edited instead?

          Show
          storm engineer Storm Engineer added a comment - These are NOT the only settings that fail to save. On the statistics window (constantly open for me), the way graphs for data like FPS shown (thin graph, wide graph or no graph) usually doesn't survive restart. Spell checker language sometimes doesn't survive restart and revert to Dansk (first in the list). So far these are the ones I found. SO this is a generic issue. I wonder, should I open a new ticket, describing it as generic issue or should we have this ticket edited instead?
          Hide
          willow wilder Willow Wilder added a comment -

          @Storm

          On the statistics window (constantly open for me), the way graphs for data like FPS shown (thin graph, wide graph or no graph) usually doesn't survive restart.

          See FIRE-9775

          Spell checker language sometimes doesn't survive restart and revert to Dansk (first in the list).

          See FIRE-10338

          Each issue requires its own JIRA for tracking purposes.

          Show
          willow wilder Willow Wilder added a comment - @Storm On the statistics window (constantly open for me), the way graphs for data like FPS shown (thin graph, wide graph or no graph) usually doesn't survive restart. See FIRE-9775 Spell checker language sometimes doesn't survive restart and revert to Dansk (first in the list). See FIRE-10338 Each issue requires its own JIRA for tracking purposes.
          Hide
          ara.khandr Ara Khandr added a comment -

          Added a video to document the behavior I'm experimenting

          http://youtu.be/I_0sHUZzZ0A

          Show
          ara.khandr Ara Khandr added a comment - Added a video to document the behavior I'm experimenting http://youtu.be/I_0sHUZzZ0A
          Hide
          nihal Nihal added a comment -

          Same problem here on Windows and Ara Khandr's video explains exactly what happens.
          I saw a lot of posts about this problem, some of them are 3 weeks old... will this problem be fixed? I can't use Firestorm this way.

          Show
          nihal Nihal added a comment - Same problem here on Windows and Ara Khandr's video explains exactly what happens. I saw a lot of posts about this problem, some of them are 3 weeks old... will this problem be fixed? I can't use Firestorm this way.
          Hide
          whirly.fizzle Whirly Fizzle added a comment -

          Thanks for the vid Ara!

          Does this happen for you with every single group?

          We are still struggling to reproduce this We know a lot of people have this problem though.
          I suspect its a timing issue &/or certain settings combination triggering it. We just need to find it.

          Different people also have different settings failing to stick.
          The receive group notices setting failing to stick has cerainly been happening for a while & also repros on Viewer 3 - see https://jira.secondlife.com/browse/VWR-28578

          Show
          whirly.fizzle Whirly Fizzle added a comment - Thanks for the vid Ara! Does this happen for you with every single group? We are still struggling to reproduce this We know a lot of people have this problem though. I suspect its a timing issue &/or certain settings combination triggering it. We just need to find it. Different people also have different settings failing to stick. The receive group notices setting failing to stick has cerainly been happening for a while & also repros on Viewer 3 - see https://jira.secondlife.com/browse/VWR-28578
          Hide
          nihal Nihal added a comment -

          Hello, yes it happens with every single group... >_<

          Show
          nihal Nihal added a comment - Hello, yes it happens with every single group... >_<
          Hide
          ara.khandr Ara Khandr added a comment -

          @Whirly Fizzle yea it is with all my groups

          Show
          ara.khandr Ara Khandr added a comment - @Whirly Fizzle yea it is with all my groups
          Hide
          becca vichan Lyle Laycock added a comment -

          Whirly I am so glad to see your attention to this most annoying problem. It should be considered as being higher than a "minor" one. I suspect some merchants who use their group for promotion may lose business because of it as some users leave the group because it is such an annoyance. The only partial solution until it is fixed in the viewer is to change your group tag to another and then back to the one you want to wear. This will change the settings on all of your groups in one fell swoop rather than going through the "wait until all membership loads then click 'save'" advice that seems to be going around, which changes it only for that specific group. Neither can be counted on to persist through a log-in, however. It may one time and then not the next, in an erratic fashion. Please feel free to contact me inworld about this and I will add any support toward a solution that I am able to.

          Show
          becca vichan Lyle Laycock added a comment - Whirly I am so glad to see your attention to this most annoying problem. It should be considered as being higher than a "minor" one. I suspect some merchants who use their group for promotion may lose business because of it as some users leave the group because it is such an annoyance. The only partial solution until it is fixed in the viewer is to change your group tag to another and then back to the one you want to wear. This will change the settings on all of your groups in one fell swoop rather than going through the "wait until all membership loads then click 'save'" advice that seems to be going around, which changes it only for that specific group. Neither can be counted on to persist through a log-in, however. It may one time and then not the next, in an erratic fashion. Please feel free to contact me inworld about this and I will add any support toward a solution that I am able to.
          Hide
          bj BJ MacIntyre added a comment -

          I'm leaving a HUGE group that I had to pay to join because I every time I relog, I have to close the group, and Disable IM's and Notices yet again. It would be SO nice if "My Group Settings" for "Receive Group Notices" and "Receive Group Instant Messages" actually worked, and held through logout and login.

          Show
          bj BJ MacIntyre added a comment - I'm leaving a HUGE group that I had to pay to join because I every time I relog, I have to close the group, and Disable IM's and Notices yet again. It would be SO nice if "My Group Settings" for "Receive Group Notices" and "Receive Group Instant Messages" actually worked, and held through logout and login.
          Hide
          whirly.fizzle Whirly Fizzle added a comment - - edited

          Okay guys, Im bringing this foreward to 4.4.6 so its on the radar for next release.
          I cant promise anything though but this will now be on the devs "to-do" list. The biggest problem with this is a dev needs to be able to reliably reproduce it to find the cause and fix it.
          Keeping fingers crossed!

          Show
          whirly.fizzle Whirly Fizzle added a comment - - edited Okay guys, Im bringing this foreward to 4.4.6 so its on the radar for next release. I cant promise anything though but this will now be on the devs "to-do" list. The biggest problem with this is a dev needs to be able to reliably reproduce it to find the cause and fix it. Keeping fingers crossed!
          Hide
          misteracacia Mister Acacia added a comment -

          points up to his 12/Oct/12 post: http://jira.phoenixviewer.com/browse/FIRE-2323?focusedCommentId=95876&page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel#comment-95876

          It's only a workaround, but when my group preferences fail to load, changing my group tag refreshes them every single time.

          Show
          misteracacia Mister Acacia added a comment - points up to his 12/Oct/12 post: http://jira.phoenixviewer.com/browse/FIRE-2323?focusedCommentId=95876&page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel#comment-95876 It's only a workaround, but when my group preferences fail to load, changing my group tag refreshes them every single time.
          Hide
          zin Marjorie Sutcliffe added a comment -

          This has been an ongoing problem for sometime, when is somebody going to this done on the 'do list'? Now, two options do not work for me, the groups and the 'upload cost'.

          Show
          zin Marjorie Sutcliffe added a comment - This has been an ongoing problem for sometime, when is somebody going to this done on the 'do list'? Now, two options do not work for me, the groups and the 'upload cost'.
          Hide
          irrepressible1 Dustin added a comment -

          Recieveing Ims From Unchecked Recieve Group notices

          (FS 4.4.2v) Waited for the group profile to fully load. Unchecked the receive group IMS while in the group profile, then hit the refresh button. Even tried more then once, and relogging many times, also tried clicking the mute group IM's when notices are turned off option. Nothing seem to work. So I reset all my settings, and tried all that was stated before again. I am still getting group chats.

          Show
          irrepressible1 Dustin added a comment - Recieveing Ims From Unchecked Recieve Group notices (FS 4.4.2v) Waited for the group profile to fully load. Unchecked the receive group IMS while in the group profile, then hit the refresh button. Even tried more then once, and relogging many times, also tried clicking the mute group IM's when notices are turned off option. Nothing seem to work. So I reset all my settings, and tried all that was stated before again. I am still getting group chats.
          Hide
          zin Marjorie Sutcliffe added a comment -

          Yes, me too. Over the last 3 updates this problem persists, but no amount of filing Jira notes, makes any difference. A lot does not work.

          Show
          zin Marjorie Sutcliffe added a comment - Yes, me too. Over the last 3 updates this problem persists, but no amount of filing Jira notes, makes any difference. A lot does not work.
          Hide
          jo yardley Jo Yardley added a comment -

          Same problem here but only since the latest version.

          Show
          jo yardley Jo Yardley added a comment - Same problem here but only since the latest version.
          Hide
          taff sommerstein TaffyOcean Sommerstein added a comment -

          Of all the groups I have checked to NOT receive IMs, I still get IMs from 2 groups upon login. Once I close the IM sessions down, I get no more IMs from those 2 groups (FS Support and Builders Brewery).

          Show
          taff sommerstein TaffyOcean Sommerstein added a comment - Of all the groups I have checked to NOT receive IMs, I still get IMs from 2 groups upon login. Once I close the IM sessions down, I get no more IMs from those 2 groups (FS Support and Builders Brewery).
          Hide
          zin Marjorie Sutcliffe added a comment -

          This has been going on for ages, not been fixed, and loads of complaints has not made any difference.

          Show
          zin Marjorie Sutcliffe added a comment - This has been going on for ages, not been fixed, and loads of complaints has not made any difference.
          Hide
          akyryz akyryz added a comment -

          they have changed "Instant Message" to "Conversation" in code... i guess there is something to do with that

          Show
          akyryz akyryz added a comment - they have changed "Instant Message" to "Conversation" in code... i guess there is something to do with that
          Hide
          ara.khandr Ara Khandr added a comment -

          just noticed that the not saving "Receive group instant messages" started to work for me now.

          I uncheck it and it stays unchecked when I open the group profile again or relog ^^

          I can't be sure but I think I tested the behavior with the 4.4.2 and it was there, but today I was wondering why I didn't receive a notice and the group had unchecked the Receive group notices (I don't remember when or if I unchecked that) and when I corrected it the group profile appears to work for me (maybe this bug is related to some server code)

          I found other groups where the IM group chat was uncheck and I don't remember when I modified it, maybe was when I was testing and it sticked

          hope this helps to fix for all but at least for me it is working Yaaaay \0/

          Show
          ara.khandr Ara Khandr added a comment - just noticed that the not saving "Receive group instant messages" started to work for me now. I uncheck it and it stays unchecked when I open the group profile again or relog ^^ I can't be sure but I think I tested the behavior with the 4.4.2 and it was there, but today I was wondering why I didn't receive a notice and the group had unchecked the Receive group notices (I don't remember when or if I unchecked that) and when I corrected it the group profile appears to work for me (maybe this bug is related to some server code) I found other groups where the IM group chat was uncheck and I don't remember when I modified it, maybe was when I was testing and it sticked hope this helps to fix for all but at least for me it is working Yaaaay \0/
          Hide
          zin Marjorie Sutcliffe added a comment -

          This has happened for the last three updates at least and has yet to be addressed. Why should I keep on changing my tag?

          Show
          zin Marjorie Sutcliffe added a comment - This has happened for the last three updates at least and has yet to be addressed. Why should I keep on changing my tag?
          Hide
          lach.meshed.up lachrimo skytower added a comment -

          Suggested workaround from a helpful user

          Esperio: (FS 4.4.2v) well, executing FS with Administrator rights fixes it. It seems that being located under c:\programs conflicts with Win7/8 protection system

          Not tested so can a dev check it out please?

          Show
          lach.meshed.up lachrimo skytower added a comment - Suggested workaround from a helpful user Esperio: (FS 4.4.2v) well, executing FS with Administrator rights fixes it. It seems that being located under c:\programs conflicts with Win7/8 protection system Not tested so can a dev check it out please?
          Hide
          willow wilder Willow Wilder added a comment -

          Has anyone experiencing this issue with group notices checked this suggestion yet?

          Esperio: (FS 4.4.2v) well, executing FS with Administrator rights fixes it. It seems that being located under c:\programs conflicts with Win7/8 protection system

          Show
          willow wilder Willow Wilder added a comment - Has anyone experiencing this issue with group notices checked this suggestion yet? Esperio: (FS 4.4.2v) well, executing FS with Administrator rights fixes it. It seems that being located under c:\programs conflicts with Win7/8 protection system
          Hide
          kyliequinn Kylie Quinn added a comment -

          This continues to be an issue for me even after trying the beta release. I am currently using another viewer as a solution until this gets fixed, which I hope comes with the next update. I don't have the problem in the other viewer and get to work in blessed quietness!

          Show
          kyliequinn Kylie Quinn added a comment - This continues to be an issue for me even after trying the beta release. I am currently using another viewer as a solution until this gets fixed, which I hope comes with the next update. I don't have the problem in the other viewer and get to work in blessed quietness!
          Hide
          zin Marjorie Sutcliffe added a comment -

          This issue has been going on, update after update after update.

          Show
          zin Marjorie Sutcliffe added a comment - This issue has been going on, update after update after update.
          Hide
          ansariel.hiller Ansariel Hiller added a comment -

          And that's why the issue is still marked as open...

          Show
          ansariel.hiller Ansariel Hiller added a comment - And that's why the issue is still marked as open...
          Hide
          whirly.fizzle Whirly Fizzle added a comment -

          Possible fix for this bug from Ansariel at rev 39923 (http://hg.phoenixviewer.com/phoenix-firestorm-lgpl/rev/d05073cc75f9).

          Setting to 4.5.2 now so I dont forget about this.

          If anyone here is still experiencing this problem and wishes to try a test build of Firestotm containing this fix, please leave me a comment here.
          Test builds will be available tomorrow.

          Extra info from Ansariel:

          The data of a group is hidden in profile and if you want to receive notices are part of the avatar data, not the group data. So whatever is loaded from the group itself doesn't matter. That's why changing group usually fixes it because it then does an agent group data update.

          And not comes the tricky part where it can fail: there are apparently 2 different ways to do that agent group data update: the new one that will use HTTP and an old deprecated version via UDP directly from the sim. If somebody has crappy hardware and HTTP is choked because of HTTP inventory, the update response might get lost - remember the not loading block list or linden balance? Or if because of some mysterious way the deprecated version is used, the response will contain no info if a particular group is hidden in profile.

          If the update gets lost during login, there could be a way: create a timer and check if the update has been received if the timer runs out. if not, request the update again
          But still this is really mysterious. Not quite sure if the group list shouldn't be completely empty if the update fails though.

          Note to self.... get logs if fix fails after testing, extra logging has been added.

          Show
          whirly.fizzle Whirly Fizzle added a comment - Possible fix for this bug from Ansariel at rev 39923 ( http://hg.phoenixviewer.com/phoenix-firestorm-lgpl/rev/d05073cc75f9 ). Setting to 4.5.2 now so I dont forget about this. If anyone here is still experiencing this problem and wishes to try a test build of Firestotm containing this fix, please leave me a comment here. Test builds will be available tomorrow. Extra info from Ansariel: The data of a group is hidden in profile and if you want to receive notices are part of the avatar data, not the group data. So whatever is loaded from the group itself doesn't matter. That's why changing group usually fixes it because it then does an agent group data update. And not comes the tricky part where it can fail: there are apparently 2 different ways to do that agent group data update: the new one that will use HTTP and an old deprecated version via UDP directly from the sim. If somebody has crappy hardware and HTTP is choked because of HTTP inventory, the update response might get lost - remember the not loading block list or linden balance? Or if because of some mysterious way the deprecated version is used, the response will contain no info if a particular group is hidden in profile. If the update gets lost during login, there could be a way: create a timer and check if the update has been received if the timer runs out. if not, request the update again But still this is really mysterious. Not quite sure if the group list shouldn't be completely empty if the update fails though. Note to self.... get logs if fix fails after testing, extra logging has been added.
          Hide
          ara.khandr Ara Khandr added a comment -

          I wish to try a test build.

          Most of the time (lately) it works but there are times that it fails for me ^^

          Show
          ara.khandr Ara Khandr added a comment - I wish to try a test build. Most of the time (lately) it works but there are times that it fails for me ^^
          Hide
          ansariel.hiller Ansariel Hiller added a comment -

          Please also add the group ID for that it failed in case it failed (group ID is shown in the group profile)!

          Show
          ansariel.hiller Ansariel Hiller added a comment - Please also add the group ID for that it failed in case it failed (group ID is shown in the group profile)!
          Hide
          whirly.fizzle Whirly Fizzle added a comment -

          Ara, are you using Windows?

          Show
          whirly.fizzle Whirly Fizzle added a comment - Ara, are you using Windows?
          Hide
          whirly.fizzle Whirly Fizzle added a comment -

          @Ara, Hopefully Windows. I sent you the Windows installer to your JIRA email address. Thanks for testing.
          Let me know if you are Mac or Linux and I will send the correct installer.

          Show
          whirly.fizzle Whirly Fizzle added a comment - @Ara, Hopefully Windows. I sent you the Windows installer to your JIRA email address. Thanks for testing. Let me know if you are Mac or Linux and I will send the correct installer.
          Hide
          akyryz akyryz added a comment - - edited

          i have this issue for a long long time ago and for me is really annoying i had to block all groups! so yeah i wish to help too to see if got fixed ^^

          i am using windows version..

          Show
          akyryz akyryz added a comment - - edited i have this issue for a long long time ago and for me is really annoying i had to block all groups! so yeah i wish to help too to see if got fixed ^^ i am using windows version..
          Hide
          ara.khandr Ara Khandr added a comment -

          @Whirly Mac girl

          Show
          ara.khandr Ara Khandr added a comment - @Whirly Mac girl
          Hide
          whirly.fizzle Whirly Fizzle added a comment -

          @Ara @akyryz

          Sent you both links to the test build installers to your JIRA emails.

          Please let is know if this fixes this bug.
          Thanks!

          Show
          whirly.fizzle Whirly Fizzle added a comment - @Ara @akyryz Sent you both links to the test build installers to your JIRA emails. Please let is know if this fixes this bug. Thanks!
          Hide
          akyryz akyryz added a comment -

          good job! it is working so far ty

          Show
          akyryz akyryz added a comment - good job! it is working so far ty
          Hide
          whirly.fizzle Whirly Fizzle added a comment -

          Keeping fingers crossed!

          Show
          whirly.fizzle Whirly Fizzle added a comment - Keeping fingers crossed!
          Hide
          ara.khandr Ara Khandr added a comment -

          good with the test version and crossing fingers too ^^

          Show
          ara.khandr Ara Khandr added a comment - good with the test version and crossing fingers too ^^
          Hide
          taffyocean sommerstein TaffyOcean Sommerstein added a comment -

          Whirley do you have a test version for Mac for this fix?

          Show
          taffyocean sommerstein TaffyOcean Sommerstein added a comment - Whirley do you have a test version for Mac for this fix?
          Hide
          whirly.fizzle Whirly Fizzle added a comment -

          @Taffy
          I sent the download link to your JIRA email address.
          Thanks for testing & please let us know how this build behaves for you.

          Show
          whirly.fizzle Whirly Fizzle added a comment - @Taffy I sent the download link to your JIRA email address. Thanks for testing & please let us know how this build behaves for you.
          Hide
          taffyocean sommerstein TaffyOcean Sommerstein added a comment -

          I've had 4.5.2 daily running for about an hour and a half and have not receives group notices from those I have unchecked. In 4.5.1 beta, I get regular notices from those groups that I had unchecked. So....so far so good! Will continue to make changes to my group notice and IM setting and see if it performs as expected. Thanks Whirly!

          Show
          taffyocean sommerstein TaffyOcean Sommerstein added a comment - I've had 4.5.2 daily running for about an hour and a half and have not receives group notices from those I have unchecked. In 4.5.1 beta, I get regular notices from those groups that I had unchecked. So....so far so good! Will continue to make changes to my group notice and IM setting and see if it performs as expected. Thanks Whirly!
          Hide
          whirly.fizzle Whirly Fizzle added a comment -

          Awesome!
          Still keeping fingers crossed lol.

          Show
          whirly.fizzle Whirly Fizzle added a comment - Awesome! Still keeping fingers crossed lol.
          Hide
          eddi decosta Eddi Decosta added a comment -

          like is added in my receive groupIM.mp4 (for me its the IM case the real trouble.)

          Show
          eddi decosta Eddi Decosta added a comment - like is added in my receive groupIM.mp4 (for me its the IM case the real trouble.)
          Hide
          margotelise Barb added a comment -

          I would like to try this fix... I am still having issues with the groups thing... the workaround still works if I remember it the minute I log in but is a pain if I dont... Thanks...

          Show
          margotelise Barb added a comment - I would like to try this fix... I am still having issues with the groups thing... the workaround still works if I remember it the minute I log in but is a pain if I dont... Thanks...
          Hide
          willow wilder Willow Wilder added a comment -

          @Eddi Decosta - Please try again on the beta that went out to testers on February 6th. Thank you!

          Show
          willow wilder Willow Wilder added a comment - @Eddi Decosta - Please try again on the beta that went out to testers on February 6th. Thank you!
          Hide
          taffyocean sommerstein TaffyOcean Sommerstein added a comment -

          I am testing FS version 4.5.2 (39950). Is that the right one?

          Show
          taffyocean sommerstein TaffyOcean Sommerstein added a comment - I am testing FS version 4.5.2 (39950). Is that the right one?
          Hide
          whirly.fizzle Whirly Fizzle added a comment -

          @Taffy, yes thats fine. Any viewer build which is 39923 or greater contains the fix for this bug.

          @Barb
          I sent the installer link to your JIRA email address.

          Show
          whirly.fizzle Whirly Fizzle added a comment - @Taffy, yes thats fine. Any viewer build which is 39923 or greater contains the fix for this bug. @Barb I sent the installer link to your JIRA email address.
          Hide
          whirly.fizzle Whirly Fizzle added a comment -

          @Eddi

          As far as I can see from your attached video, what you are seeing is expected behaviour.
          If you have muted a groups chat by unticking "Receive group instant messages" and then you open that groups chat yourself, the group chat will be automatically unmuted.
          This works in just the same way as IMing an avatar you have muted - the mute is removed.

          Show
          whirly.fizzle Whirly Fizzle added a comment - @Eddi As far as I can see from your attached video, what you are seeing is expected behaviour. If you have muted a groups chat by unticking "Receive group instant messages" and then you open that groups chat yourself, the group chat will be automatically unmuted. This works in just the same way as IMing an avatar you have muted - the mute is removed.
          Hide
          akyryz akyryz added a comment - - edited

          just right before login and entering the world this message appear: "you got a new message since logoff" crash to desktop
          no idea if this has any relationship tho... log in, log off then log in again and the message appears

          Show
          akyryz akyryz added a comment - - edited just right before login and entering the world this message appear: "you got a new message since logoff" crash to desktop no idea if this has any relationship tho... log in, log off then log in again and the message appears
          Hide
          whirly.fizzle Whirly Fizzle added a comment -

          @akyryz

          Yeah, theres a couple of intermittant login crashes we are chasing that fit those symptoms.
          See FIRE-12869 and FIRE-12803

          These crashes are new since the 4.5.1 beta. The builds you guys are testing will be affected.

          Show
          whirly.fizzle Whirly Fizzle added a comment - @akyryz Yeah, theres a couple of intermittant login crashes we are chasing that fit those symptoms. See FIRE-12869 and FIRE-12803 These crashes are new since the 4.5.1 beta. The builds you guys are testing will be affected.
          Hide
          eddi decosta Eddi Decosta added a comment -

          @ Whirly, hmmm its not like muted options... wierd when i dont want to receive an instant IM group, when im connected inworld its my choice .. but some time i need to IM the groupe for some reasons and i dont want to resave my choice in same time

          Show
          eddi decosta Eddi Decosta added a comment - @ Whirly, hmmm its not like muted options... wierd when i dont want to receive an instant IM group, when im connected inworld its my choice .. but some time i need to IM the groupe for some reasons and i dont want to resave my choice in same time
          Hide
          ansariel.hiller Ansariel Hiller added a comment -

          Eddi, you try to use this feature against all reasonable logic. It doesn't make sense to disallow receiving group IMs while at the same time being able to still send them because if you send a group IM, you usually expect to receive an answer. Unless of course you are one of those spam barons that like to pester other people without liking to receive their wrath! Saying that, the feature "Receive group instant messages" works 100% as designed.

          Show
          ansariel.hiller Ansariel Hiller added a comment - Eddi, you try to use this feature against all reasonable logic. It doesn't make sense to disallow receiving group IMs while at the same time being able to still send them because if you send a group IM, you usually expect to receive an answer. Unless of course you are one of those spam barons that like to pester other people without liking to receive their wrath! Saying that, the feature "Receive group instant messages" works 100% as designed.
          Hide
          whirly.fizzle Whirly Fizzle added a comment -

          Im going to tentatively resolve this issue as fixed as internal testers and users running test builds have all reported this is fixed so far - Eddi's repro was expected behaviour.

          We can reopen this after the 4.6.1 release if it is found not to be fixed.

          Keeping fingers crossed!

          Show
          whirly.fizzle Whirly Fizzle added a comment - Im going to tentatively resolve this issue as fixed as internal testers and users running test builds have all reported this is fixed so far - Eddi's repro was expected behaviour. We can reopen this after the 4.6.1 release if it is found not to be fixed. Keeping fingers crossed!
          Hide
          trinity yazimoto Trinity Yazimoto added a comment -

          Whirly gave me a fix (another viewer version) on monday. I did a clean reinstall and then ive been with this version. It worked. While i didnt stop to have the group notices back before monday no matter i uncheck the box or not, with this fix unwanted group notices didnt came back at all. I even crashed one time and i got no unwanted group notices back.
          So i think you found the fix !
          its now 4 days ive installed it and it worked perfect !
          After so many monthes with that problem (first only after crashes, then almost every day without crashes) i really feel relieved.
          A big thank you and kudos to the team and Whirly !

          Show
          trinity yazimoto Trinity Yazimoto added a comment - Whirly gave me a fix (another viewer version) on monday. I did a clean reinstall and then ive been with this version. It worked. While i didnt stop to have the group notices back before monday no matter i uncheck the box or not, with this fix unwanted group notices didnt came back at all. I even crashed one time and i got no unwanted group notices back. So i think you found the fix ! its now 4 days ive installed it and it worked perfect ! After so many monthes with that problem (first only after crashes, then almost every day without crashes) i really feel relieved. A big thank you and kudos to the team and Whirly !
          Hide
          whirly.fizzle Whirly Fizzle added a comment -

          Wonderful!
          Thanks for testing Trinity

          Show
          whirly.fizzle Whirly Fizzle added a comment - Wonderful! Thanks for testing Trinity
          Hide
          eio tuqiri Eio Tuqiri added a comment -

          I'm on v4.4.2.34167
          I have about 15 groups with preferences to receive no group notices or IMs. Pretty much any time I log in there is at least a couple of group notices and one group IM, not always the same groups, but always ones I've set those preferences for. Wouldn't be enough for me to report personally because it's no biggie for me, but thought I'd mention it as feedback since I'm following this thread. This has been happening for a few months probably.

          Show
          eio tuqiri Eio Tuqiri added a comment - I'm on v4.4.2.34167 I have about 15 groups with preferences to receive no group notices or IMs. Pretty much any time I log in there is at least a couple of group notices and one group IM, not always the same groups, but always ones I've set those preferences for. Wouldn't be enough for me to report personally because it's no biggie for me, but thought I'd mention it as feedback since I'm following this thread. This has been happening for a few months probably.
          Hide
          whirly.fizzle Whirly Fizzle added a comment -

          Eio, please try the new release when its out and this problem should be fixed for you.
          You can actually test it now if you like!

          Join the Phoenix-Firestorm Preview Group: secondlife:///app/group/7ba4569c-9dd9-fed2-aaa7-36065d18a13c/about
          Check the most recent notice for the test build download links.

          Show
          whirly.fizzle Whirly Fizzle added a comment - Eio, please try the new release when its out and this problem should be fixed for you. You can actually test it now if you like! Join the Phoenix-Firestorm Preview Group: secondlife:///app/group/7ba4569c-9dd9-fed2-aaa7-36065d18a13c/about Check the most recent notice for the test build download links.
          Hide
          theoldfellow The Old Fellow added a comment -

          This bug has not been fixed although it has been closed. Some groups still exhibit this behaviour with Firestorm-Beta64-4.6.5.40833.

          Show
          theoldfellow The Old Fellow added a comment - This bug has not been fixed although it has been closed. Some groups still exhibit this behaviour with Firestorm-Beta64-4.6.5.40833.
          Hide
          kayleigh Kayleigh McMillan added a comment -

          Firestorm 4.7.3 (47323) Aug 18 2015 03:46:39 (Firestorm-Releasex64) with OpenSimulator support

          I have a similar yet little different issue I felt I should comment on her over starting a new Jira.
          I uncheck group chat on certain very busy groups, they have often many members, not sure if that has to do anything about it.
          This remains unchecked still the chat comes through.
          I hope for a fix because I am gladly member of those groups for their news & updates but not so much for the chat part.

          Sincerely,

          Kayleigh

          Show
          kayleigh Kayleigh McMillan added a comment - Firestorm 4.7.3 (47323) Aug 18 2015 03:46:39 (Firestorm-Releasex64) with OpenSimulator support I have a similar yet little different issue I felt I should comment on her over starting a new Jira. I uncheck group chat on certain very busy groups, they have often many members, not sure if that has to do anything about it. This remains unchecked still the chat comes through. I hope for a fix because I am gladly member of those groups for their news & updates but not so much for the chat part. Sincerely, Kayleigh
          Hide
          whirly.fizzle Whirly Fizzle added a comment - - edited

          Can you give the names of some of the affected groups Kayleigh?
          Note that if you have muted a group chat and you open the group chat window and make a post that this will unmute that group - that's expected behaviour - it works the same way as when you mute an avatar - once you send an Im to a muted avatar they become unmuted.

          Show
          whirly.fizzle Whirly Fizzle added a comment - - edited Can you give the names of some of the affected groups Kayleigh? Note that if you have muted a group chat and you open the group chat window and make a post that this will unmute that group - that's expected behaviour - it works the same way as when you mute an avatar - once you send an Im to a muted avatar they become unmuted.
          Hide
          Galilla Sinatra Galilla Sinatra added a comment -

          I have the same problem almost every time I log in with two very large, very chatty groups. Almost every time I log in I have to re-uncheck "Receive group instant messages" on one of these two groups. It seems to me that if I log in at the exact moment someone in one of those two groups hits Enter to send a chat, I have the misfortune of receiving it as well, whether I like it or not. It happens every time after a crash and often on logging in normally.

          Today I have logged in, not after a crash, one came up instantly so I re-unchecked and saved it, logged out and back in to no IM from them. We'll see how long that lasts.

          Show
          Galilla Sinatra Galilla Sinatra added a comment - I have the same problem almost every time I log in with two very large, very chatty groups. Almost every time I log in I have to re-uncheck "Receive group instant messages" on one of these two groups. It seems to me that if I log in at the exact moment someone in one of those two groups hits Enter to send a chat, I have the misfortune of receiving it as well, whether I like it or not. It happens every time after a crash and often on logging in normally. Today I have logged in, not after a crash, one came up instantly so I re-unchecked and saved it, logged out and back in to no IM from them. We'll see how long that lasts.
          Hide
          Galilla Sinatra Galilla Sinatra added a comment - - edited

          Whirly, here are two groups to test if you like;

          Blueberry Store: [secondlife:///app/group/15a9ea63-fc80-0534-d878-1dab689ccafb/about]

          Addams - Clothing & Footwear - : [secondlife:///app/group/a1051d3c-1951-d4e1-995b-bdb1ecace388/about ]

          Well, not sure how to make them a link, sorry.

          Show
          Galilla Sinatra Galilla Sinatra added a comment - - edited Whirly, here are two groups to test if you like; Blueberry Store: [secondlife:///app/group/15a9ea63-fc80-0534-d878-1dab689ccafb/about] Addams - Clothing & Footwear - : [secondlife:///app/group/a1051d3c-1951-d4e1-995b-bdb1ecace388/about ] Well, not sure how to make them a link, sorry.
          Hide
          whirly.fizzle Whirly Fizzle added a comment -

          Thanks Galilla Sinatra, I'll join those groups and disable "Receive group instant messages" & see if I can reproduce this.
          I'm not too surprised your setting reverted after a viewer crash though.
          Settings are saved on logout so any settings that you changed that session would be lost if the viewer session crashed.

          Show
          whirly.fizzle Whirly Fizzle added a comment - Thanks Galilla Sinatra , I'll join those groups and disable "Receive group instant messages" & see if I can reproduce this. I'm not too surprised your setting reverted after a viewer crash though. Settings are saved on logout so any settings that you changed that session would be lost if the viewer session crashed.
          Hide
          Galilla Sinatra Galilla Sinatra added a comment - - edited

          OH I know that about settings being saved on logout. But sometimes not after a crash and I know the setting is there, a group IM will pop up exactly when I log in.

          Another thing along this same line is that each time I get an IM or group announcement, the world freezes for a second. Even when someone sends a chat in a current IM or conference. I've looked in preferences and debug and set the Chat steals focus to False but can't see what is causing this. It's getting really annoying. Do you know off-hand what setting I have inadvertently turned on to cause such a thing?

          Show
          Galilla Sinatra Galilla Sinatra added a comment - - edited OH I know that about settings being saved on logout. But sometimes not after a crash and I know the setting is there, a group IM will pop up exactly when I log in. Another thing along this same line is that each time I get an IM or group announcement, the world freezes for a second. Even when someone sends a chat in a current IM or conference. I've looked in preferences and debug and set the Chat steals focus to False but can't see what is causing this. It's getting really annoying. Do you know off-hand what setting I have inadvertently turned on to cause such a thing?
          Hide
          whirly.fizzle Whirly Fizzle added a comment -

          Galilla Sinatra
          The next time you receive chat from a blocked group, can you check if that group still shows as blocked under Comm -> Block List.
          I'm curious if maybe your block list is failing to load at all some sessions, in which case the block list will be totally empty of any entries.

          Regarding the freeze when you receive an IM, do you happen to have a lot of saved chat logs?
          If you temporarily move your chat logs location to an empty folder, do the freezes stop?

          Show
          whirly.fizzle Whirly Fizzle added a comment - Galilla Sinatra The next time you receive chat from a blocked group, can you check if that group still shows as blocked under Comm -> Block List. I'm curious if maybe your block list is failing to load at all some sessions, in which case the block list will be totally empty of any entries. Regarding the freeze when you receive an IM, do you happen to have a lot of saved chat logs? If you temporarily move your chat logs location to an empty folder, do the freezes stop?
          Hide
          Galilla Sinatra Galilla Sinatra added a comment -

          Ah that makes so much sense with the chat logs. I had moved them to an external HD when cleaning out my SSD and that was what was causing it. Now moved back onto my SSD and all is well, thank you!

          OK, I will check the block list the next time it happens. It's only those two groups and other blocked things seem normal. For instance I have several things blocked on my sim that are still gone when it happens. But I'll check and let you know. Thanks.

          Show
          Galilla Sinatra Galilla Sinatra added a comment - Ah that makes so much sense with the chat logs. I had moved them to an external HD when cleaning out my SSD and that was what was causing it. Now moved back onto my SSD and all is well, thank you! OK, I will check the block list the next time it happens. It's only those two groups and other blocked things seem normal. For instance I have several things blocked on my sim that are still gone when it happens. But I'll check and let you know. Thanks.
          Hide
          Galilla Sinatra Galilla Sinatra added a comment -

          Just logged in to an immediate group IM from a third very large, sometimes chatty group - : REIGN : - with a group chat going on.
          Receive group instant messages is still unchecked, as it should be, and the Group Key does still appear in the blocked list.
          This is typical each time it happens.
          https://gyazo.com/297c61bcdc6a715edf5046fbd1ace828.png

          Show
          Galilla Sinatra Galilla Sinatra added a comment - Just logged in to an immediate group IM from a third very large, sometimes chatty group - : REIGN : - with a group chat going on. Receive group instant messages is still unchecked, as it should be, and the Group Key does still appear in the blocked list. This is typical each time it happens. https://gyazo.com/297c61bcdc6a715edf5046fbd1ace828.png
          Hide
          Galilla Sinatra Galilla Sinatra added a comment -

          And just logged in to a chat going on in Blueberry Store - Receive group notices still unchecked and group key in blocked list.

          Show
          Galilla Sinatra Galilla Sinatra added a comment - And just logged in to a chat going on in Blueberry Store - Receive group notices still unchecked and group key in blocked list.
          Hide
          whirly.fizzle Whirly Fizzle added a comment -

          I joined all these groups and then promptly blocked the group chats.
          It's been about a week now & so far I haven't been able to reproduce this. I'm certainly getting spammed to death by those chats when on the LL viewer though

          I have a very small block list. Your block list looks pretty big in your attached image. I wonder if that's causing your cached block list to be slow to load during login and if one of those groups starts a chat very quickly after you login, the chat block will fail.

          The next time you login and immediately have chat posts from one of your blocked groups, comment here with the name of the group it was and after you logout, before relaunching the viewer, zip up the logs folder & attach it to this issue using More Actions -> Attach files.
          This page tells you where to find the logs folder: http://wiki.phoenixviewer.com/file_a_jira#how_to_give_us_your_logs
          Also double check that group still shows in the block list for that session you attached logs.

          Your problem seems different to this orginal bug report as your setting isn't actually reverting & the group chat is still blocked - but for some reason the chats are getting through sometimes.

          Do you only ever see this happen at login?
          If you go a couple of minutes after login without getting a blocked chat open, will it be okay for the rest of the session?

          Show
          whirly.fizzle Whirly Fizzle added a comment - I joined all these groups and then promptly blocked the group chats. It's been about a week now & so far I haven't been able to reproduce this. I'm certainly getting spammed to death by those chats when on the LL viewer though I have a very small block list. Your block list looks pretty big in your attached image. I wonder if that's causing your cached block list to be slow to load during login and if one of those groups starts a chat very quickly after you login, the chat block will fail. The next time you login and immediately have chat posts from one of your blocked groups, comment here with the name of the group it was and after you logout, before relaunching the viewer, zip up the logs folder & attach it to this issue using More Actions -> Attach files. This page tells you where to find the logs folder: http://wiki.phoenixviewer.com/file_a_jira#how_to_give_us_your_logs Also double check that group still shows in the block list for that session you attached logs. Your problem seems different to this orginal bug report as your setting isn't actually reverting & the group chat is still blocked - but for some reason the chats are getting through sometimes. Do you only ever see this happen at login? If you go a couple of minutes after login without getting a blocked chat open, will it be okay for the rest of the session?
          Hide
          Galilla Sinatra Galilla Sinatra added a comment -

          My blocked list was huge because I had never cleaned it out. I did already empty it and am starting over but left very few blocked. So far (2 days) I haven't had the issue. It's a good bet that it was my unusually large block list that was not loading all the way on log in. I guess I don't need sploders from 5 or so years ago still blocked! Should it happen again, I will do a log and post it here. Thanks for your help!

          Show
          Galilla Sinatra Galilla Sinatra added a comment - My blocked list was huge because I had never cleaned it out. I did already empty it and am starting over but left very few blocked. So far (2 days) I haven't had the issue. It's a good bet that it was my unusually large block list that was not loading all the way on log in. I guess I don't need sploders from 5 or so years ago still blocked! Should it happen again, I will do a log and post it here. Thanks for your help!
          Hide
          whirly.fizzle Whirly Fizzle added a comment -

          Thanks Galilla!
          Keeping fingers crossed

          Show
          whirly.fizzle Whirly Fizzle added a comment - Thanks Galilla! Keeping fingers crossed
          Hide
          Galilla Sinatra Galilla Sinatra added a comment -

          One more comment on the blocked list. I wish there was a way that we could unsubscribe from subscribos because there were a lot of them on the list. And honestly, I can't be bothered to go hunt it down and unsubscribe. And now I'm currently blocking again. Even some that don't exist anymore I am getting an email from every single time I log in. I contacted the person, she knows it went "bezerk" and she picked it up. She was kind of upset so I didn't want to bother her with rezzing it again. Now I can't unsubscribe from it, I can't even block it as spam in Gmail because it comes through with a different "from" address each day. I feel like I'm being stalked!

          Show
          Galilla Sinatra Galilla Sinatra added a comment - One more comment on the blocked list. I wish there was a way that we could unsubscribe from subscribos because there were a lot of them on the list. And honestly, I can't be bothered to go hunt it down and unsubscribe. And now I'm currently blocking again. Even some that don't exist anymore I am getting an email from every single time I log in. I contacted the person, she knows it went "bezerk" and she picked it up. She was kind of upset so I didn't want to bother her with rezzing it again. Now I can't unsubscribe from it, I can't even block it as spam in Gmail because it comes through with a different "from" address each day. I feel like I'm being stalked!
          Hide
          whirly.fizzle Whirly Fizzle added a comment -

          Ugh, we can't really do anything about the subscribos.
          They are scripted objects & their creator/owner should provide an easy means of unsubscribing.
          If you can't find the subscribos inworld to unsubscribe from & you don't want to contact the owner, best thing to do is just block them.

          Show
          whirly.fizzle Whirly Fizzle added a comment - Ugh, we can't really do anything about the subscribos. They are scripted objects & their creator/owner should provide an easy means of unsubscribing. If you can't find the subscribos inworld to unsubscribe from & you don't want to contact the owner, best thing to do is just block them.
          Hide
          Galilla Sinatra Galilla Sinatra added a comment -

          Well, I do block them but can't block one of my favorite live musicians. Sometimes blocking the subscribo blocks the owner of it, sometimes not.

          Show
          Galilla Sinatra Galilla Sinatra added a comment - Well, I do block them but can't block one of my favorite live musicians. Sometimes blocking the subscribo blocks the owner of it, sometimes not.
          Hide
          Galilla Sinatra Galilla Sinatra added a comment -

          After having gone for some days now with my large block list seriously whittled down, I'm not getting the group IM pop ups but I see this in the Firestorm.log:

          llvfs/lldiriterator.cpp(80) : 2016-04-30T13:37:04Z WARNING: LLDirIterator::Impl::Impl: Invalid path: "C:\Users\Gail\AppData\Roaming\Firestorm_x64\user_settings\fonts\"
          llvfs/lldiriterator.cpp(125) : 2016-04-30T13:37:04Z WARNING: LLDirIterator::Impl::next: The iterator is not correctly initialized.
          llui/llfloaterreg.cpp(284) : 2016-04-30T13:37:04Z INFO: LLFloaterReg::showInstance: show instance for refreshing group ID:

          There is no fonts file folder there. Is there supposed to be? I didn't touch it, I swear!
          And what is the missing instance for refreshing group ID about?

          Show
          Galilla Sinatra Galilla Sinatra added a comment - After having gone for some days now with my large block list seriously whittled down, I'm not getting the group IM pop ups but I see this in the Firestorm.log: llvfs/lldiriterator.cpp(80) : 2016-04-30T13:37:04Z WARNING: LLDirIterator::Impl::Impl: Invalid path: "C:\Users\Gail\AppData\Roaming\Firestorm_x64\user_settings\fonts\" llvfs/lldiriterator.cpp(125) : 2016-04-30T13:37:04Z WARNING: LLDirIterator::Impl::next: The iterator is not correctly initialized. llui/llfloaterreg.cpp(284) : 2016-04-30T13:37:04Z INFO: LLFloaterReg::showInstance: show instance for refreshing group ID: There is no fonts file folder there. Is there supposed to be? I didn't touch it, I swear! And what is the missing instance for refreshing group ID about?
          Hide
          misteracacia Mister Acacia added a comment -

          Galilla, it's my unenlightened guess that the folder is some kind of option that the viewer looks for, but doesn't require. The folder is in your settings path, and the viewer already has its own fonts folder in the program path. So unless someone can clarity, and if you don't see any font-related issues, I would ignore this as an expected warning, but nothing harmful

          Show
          misteracacia Mister Acacia added a comment - Galilla, it's my unenlightened guess that the folder is some kind of option that the viewer looks for, but doesn't require. The folder is in your settings path, and the viewer already has its own fonts folder in the program path. So unless someone can clarity, and if you don't see any font-related issues, I would ignore this as an expected warning, but nothing harmful
          Hide
          whirly.fizzle Whirly Fizzle added a comment -

          Those are totally normal log warnings so don't worry.
          Most "Warning" in logs are actually nothing to worry about.

          Show
          whirly.fizzle Whirly Fizzle added a comment - Those are totally normal log warnings so don't worry. Most "Warning" in logs are actually nothing to worry about.
          Hide
          Galilla Sinatra Galilla Sinatra added a comment -

          OK, thanks Whirly and Mister. I was just looking to decipher a message on a failed mesh upload and saw those two so thought I'd ask. Thanks!

          Show
          Galilla Sinatra Galilla Sinatra added a comment - OK, thanks Whirly and Mister. I was just looking to decipher a message on a failed mesh upload and saw those two so thought I'd ask. Thanks!

            People

            • Assignee:
              ansariel.hiller Ansariel Hiller
              Reporter:
              jerzy1313 Jerzy Violet
            • Votes:
              13 Vote for this issue
              Watchers:
              22 Start watching this issue

              Dates

              • Created:
                Updated:
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