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  1. Firestorm
  2. FIRE-6957

[VWR-29208] Crashes 12.6 ATI drivers - Display Driver Stops Responding, AMD/ATI Based System

    Details

    • Type: Bug
    • Status: Passed QA
    • Priority: Critical
    • Resolution: Fixed
    • Affects Version/s: Phoenix Firestorm 4.1.1
    • Fix Version/s: Phoenix Firestorm 4.3.1
    • Component/s: None
    • Labels:
    • SL Avatar Name:
      Friar Homewood
    • Reported In:
      Firestorm 4.1.1.28744 Release

      Description

      When using firestorm, my graphics driver stops working, then recovers. this happens a few times a night at least. I dont have to be doing anything for it to happen, and it only happens running firestorm and not other viewers.

      EDIT (Whirly): https://jira.secondlife.com/browse/VWR-29208

      1. display.jpg
        22 kB

        Issue Links

          Activity

          Hide
          friar homewood steve wakefield added a comment -

          for added info, i have a 5800 series ati card and the updated version of catalyst

          Show
          friar homewood steve wakefield added a comment - for added info, i have a 5800 series ati card and the updated version of catalyst
          Hide
          gwenethlange Gweneth Lange added a comment -

          Please provide your system information http://wiki.phoenixviewer.com/file_a_jira

          Show
          gwenethlange Gweneth Lange added a comment - Please provide your system information http://wiki.phoenixviewer.com/file_a_jira
          Hide
          friar homewood steve wakefield added a comment -

          AMD phenom II x6, windows seven, ati 5800 series card

          Show
          friar homewood steve wakefield added a comment - AMD phenom II x6, windows seven, ati 5800 series card
          Hide
          tank_master Tank Master added a comment -

          try using the 11.12 driver

          Show
          tank_master Tank Master added a comment - try using the 11.12 driver
          Hide
          liffento Liffento Eldritch added a comment -

          I too am having the same problem using the latest AMD 12.6 drivers. Firestorm will freeze a moment and then the video driver crashes. It is a known issue on the offical SL viewer as well https://jira.secondlife.com/browse/VWR-29208

          Firestorm 4.1.1 (28744) Jul 9 2012 21:43:46 (Firestorm-Release)
          Release Notes

          CPU: AMD FX(tm)-4100 Quad-Core Processor (3600.11 MHz)
          Memory: 8163 MB
          OS Version: Microsoft Windows 7 64-bit Service Pack 1 (Build 7601)
          Graphics Card Vendor: ATI Technologies Inc.
          Graphics Card: AMD Radeon HD 6670

          Windows Graphics Driver Version: 8.17.0010.1132
          OpenGL Version: 4.2.11733 Compatibility Profile Context

          Show
          liffento Liffento Eldritch added a comment - I too am having the same problem using the latest AMD 12.6 drivers. Firestorm will freeze a moment and then the video driver crashes. It is a known issue on the offical SL viewer as well https://jira.secondlife.com/browse/VWR-29208 Firestorm 4.1.1 (28744) Jul 9 2012 21:43:46 (Firestorm-Release) Release Notes CPU: AMD FX(tm)-4100 Quad-Core Processor (3600.11 MHz) Memory: 8163 MB OS Version: Microsoft Windows 7 64-bit Service Pack 1 (Build 7601) Graphics Card Vendor: ATI Technologies Inc. Graphics Card: AMD Radeon HD 6670 Windows Graphics Driver Version: 8.17.0010.1132 OpenGL Version: 4.2.11733 Compatibility Profile Context
          Hide
          friar homewood steve wakefield added a comment -

          I have found if i have Chrome open it crashes, and if i do not it does not. i switched to firefox tonight and had 5 crash free hours.

          Show
          friar homewood steve wakefield added a comment - I have found if i have Chrome open it crashes, and if i do not it does not. i switched to firefox tonight and had 5 crash free hours.
          Hide
          whirly.fizzle Whirly Fizzle added a comment -

          Just to clarify,
          Is this a new problem with the 12.6 drivers?
          This was not a problem with the 12.6 drivers on the 4.0.1 Firestorm?

          Is everyone else getting this issue using Chrome?

          Show
          whirly.fizzle Whirly Fizzle added a comment - Just to clarify, Is this a new problem with the 12.6 drivers? This was not a problem with the 12.6 drivers on the 4.0.1 Firestorm? Is everyone else getting this issue using Chrome?
          Hide
          liffento Liffento Eldritch added a comment -

          I use chrome but it only happens when firestorm is running. It doesn't happen when I am running chrome alone. This is a known issue on the second life official viewer as well as I had mentioned before.

          Show
          liffento Liffento Eldritch added a comment - I use chrome but it only happens when firestorm is running. It doesn't happen when I am running chrome alone. This is a known issue on the second life official viewer as well as I had mentioned before.
          Hide
          whirly.fizzle Whirly Fizzle added a comment -

          Heya Liffento,

          Yes, Im just reading https://jira.secondlife.com/browse/VWR-29208 now
          If you have Firestorm or Viewer 3 running without Chrome, does your driver still crash though?

          Is everyone suffering this bug stable on the 12.4 Catalyst? Going by VWR-29208, the 12.4 seems to be okay

          Show
          whirly.fizzle Whirly Fizzle added a comment - Heya Liffento, Yes, Im just reading https://jira.secondlife.com/browse/VWR-29208 now If you have Firestorm or Viewer 3 running without Chrome, does your driver still crash though? Is everyone suffering this bug stable on the 12.4 Catalyst? Going by VWR-29208, the 12.4 seems to be okay
          Hide
          whirly.fizzle Whirly Fizzle added a comment -

          Please can one of you attach a zip of your viewer logs after experincing this driver crash on the 4.1.1 release.
          Attach the zip to this issue using More actions -> attach files
          You will find information where to find your logs folder under the "How to give us your logs" section on http://wiki.phoenixviewer.com/file_a_jira
          Thanks!

          Show
          whirly.fizzle Whirly Fizzle added a comment - Please can one of you attach a zip of your viewer logs after experincing this driver crash on the 4.1.1 release. Attach the zip to this issue using More actions -> attach files You will find information where to find your logs folder under the "How to give us your logs" section on http://wiki.phoenixviewer.com/file_a_jira Thanks!
          Hide
          friar homewood steve wakefield added a comment -

          THe way to post all your logs wont help because ive reloaded firestorm since without a crash and something on that page says that wipes the relevant data.

          it only happens with chrome and firestorm together. doesnt happen just chrome, doesnt happen just firestorm.

          i can use firestorm and any other browser. i don't know about older versions of catalyst because it only happened since the newest firestorm release. Old firestorm was crazy crashy itself though, whenever chrome was open.

          firestorm + no browser or any browers plus chrome = fine

          firestorm plus chrome = not fine.

          Show
          friar homewood steve wakefield added a comment - THe way to post all your logs wont help because ive reloaded firestorm since without a crash and something on that page says that wipes the relevant data. it only happens with chrome and firestorm together. doesnt happen just chrome, doesnt happen just firestorm. i can use firestorm and any other browser. i don't know about older versions of catalyst because it only happened since the newest firestorm release. Old firestorm was crazy crashy itself though, whenever chrome was open. firestorm + no browser or any browers plus chrome = fine firestorm plus chrome = not fine.
          Hide
          whirly.fizzle Whirly Fizzle added a comment -

          Thanks Steve.
          An affected user reporting on the LL JIRA (https://jira.secondlife.com/browse/VWR-29208) is using Internet Explorer only.

          Extra info from FIRE-6982: This user doesnt have any problems with the 12.6 when he was running Win 7 32bit. The driver crashes only started when he updated to Win 7 64 bit

          Show
          whirly.fizzle Whirly Fizzle added a comment - Thanks Steve. An affected user reporting on the LL JIRA ( https://jira.secondlife.com/browse/VWR-29208 ) is using Internet Explorer only. Extra info from FIRE-6982 : This user doesnt have any problems with the 12.6 when he was running Win 7 32bit. The driver crashes only started when he updated to Win 7 64 bit
          Hide
          whirly.fizzle Whirly Fizzle added a comment - - edited

          Another thought. Im unsure if this is maybe just an Nvidia option, but, if you disable hardware acceleration in Adobe flash settings, does this help the driver crashes at all?

          Load any Youtube page in your browser, Right click the video -> Settings -> Untick enable hardware acceleration

          (Running Firestorm or Viewer 3 at the same time as a browser with flash content will pretty soon cause a driver crash on some Nvidia cards if hardware acceleration is enabled in flash)

          Show
          whirly.fizzle Whirly Fizzle added a comment - - edited Another thought. Im unsure if this is maybe just an Nvidia option, but, if you disable hardware acceleration in Adobe flash settings, does this help the driver crashes at all? Load any Youtube page in your browser, Right click the video -> Settings -> Untick enable hardware acceleration (Running Firestorm or Viewer 3 at the same time as a browser with flash content will pretty soon cause a driver crash on some Nvidia cards if hardware acceleration is enabled in flash)
          Hide
          friar homewood steve wakefield added a comment -

          at one point, this gave me BSOD so i'm not super keen on trying to make it happen, gonna be real honest. right now i have a workaround, which is firefox works and i'm gonna stick to it. i encourage all and sundry to try to duplicate it though.

          thanks for the suggestions, i prefer chrome so i might actually try that just so i can keep using chrome.

          Show
          friar homewood steve wakefield added a comment - at one point, this gave me BSOD so i'm not super keen on trying to make it happen, gonna be real honest. right now i have a workaround, which is firefox works and i'm gonna stick to it. i encourage all and sundry to try to duplicate it though. thanks for the suggestions, i prefer chrome so i might actually try that just so i can keep using chrome.
          Hide
          liffento Liffento Eldritch added a comment - - edited

          Most of the browsers now uses the GPU acceleration feature. We could try disabling the GPU acceleration in the browsers to see if that stops the crashes.

          Show
          liffento Liffento Eldritch added a comment - - edited Most of the browsers now uses the GPU acceleration feature. We could try disabling the GPU acceleration in the browsers to see if that stops the crashes.
          Hide
          fisker Fisk Rieko added a comment -

          My report: http://jira.phoenixviewer.com/browse/FIRE-6982?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=88639#comment-88639

          Pretty same problem here.

          About the browser - I'm using Opera 12.00, what I can confirm is that when using browser the crashes happen more often, but with browser closed it still crashes occasionally, I also was suspecting the gpu accelerated flash, to think about it most of messengers such as MSN use flash all the time to display adverts so Firestorm may crash even if browser is closed. Guess it would be best to check does it crash with all other programs closed.

          Show
          fisker Fisk Rieko added a comment - My report: http://jira.phoenixviewer.com/browse/FIRE-6982?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=88639#comment-88639 Pretty same problem here. About the browser - I'm using Opera 12.00, what I can confirm is that when using browser the crashes happen more often, but with browser closed it still crashes occasionally, I also was suspecting the gpu accelerated flash, to think about it most of messengers such as MSN use flash all the time to display adverts so Firestorm may crash even if browser is closed. Guess it would be best to check does it crash with all other programs closed.
          Hide
          liffento Liffento Eldritch added a comment -

          I used firestorm without the browser running and the viewer still froze and got the video driver crash. I will collect the logs the next time it crashes.

          Show
          liffento Liffento Eldritch added a comment - I used firestorm without the browser running and the viewer still froze and got the video driver crash. I will collect the logs the next time it crashes.
          Hide
          whirly.fizzle Whirly Fizzle added a comment -

          Is anyone able to test the 4.0.1 release with the 12.6 driver? Is it stable? We need to know if this is a new problem with 12.6 and the 4.1.1 release specifically.

          Show
          whirly.fizzle Whirly Fizzle added a comment - Is anyone able to test the 4.0.1 release with the 12.6 driver? Is it stable? We need to know if this is a new problem with 12.6 and the 4.1.1 release specifically.
          Hide
          friar homewood steve wakefield added a comment -

          the previous firestorm version was itself crashy constantly with 12.6 catalyst, however it didnt crash the catalyst, it just crapped out every hour or if i did something foolish like turned my av.

          Show
          friar homewood steve wakefield added a comment - the previous firestorm version was itself crashy constantly with 12.6 catalyst, however it didnt crash the catalyst, it just crapped out every hour or if i did something foolish like turned my av.
          Hide
          liffento Liffento Eldritch added a comment -

          It is true that the previous firestorm crashes right to desktop with no error messages but did not crash the video drivers like this current version does. I know other people in sl who has used firestorm that had the same issue with the previous version randomly crashing to desktop. Not sure if that would be related to the current version now.

          Show
          liffento Liffento Eldritch added a comment - It is true that the previous firestorm crashes right to desktop with no error messages but did not crash the video drivers like this current version does. I know other people in sl who has used firestorm that had the same issue with the previous version randomly crashing to desktop. Not sure if that would be related to the current version now.
          Hide
          gwenethlange Gweneth Lange added a comment -

          Steve, can you provide your system information? http://wiki.phoenixviewer.com/file_a_jira

          I have 12.6 beta driver and I have zero issue with Firestorm and Chrome. But I do not have Win7, I have Vista.

          Firestorm 4.1.1 (28744) Jul 9 2012 21:43:46 (Firestorm-Release)
          Release Notes

          CPU: Intel(R) Core(TM)2 Duo CPU T6400 @ 2.00GHz (1995 MHz)
          Memory: 4060 MB
          OS Version: Microsoft Windows Vista 64-bit Service Pack 2 (Build 6002)
          Graphics Card Vendor: ATI Technologies Inc.
          Graphics Card: ATI Mobility Radeon HD 4500/5100 Series

          Windows Graphics Driver Version: 8.17.0010.1129
          OpenGL Version: 3.3.11653 Compatibility Profile Context

          RestrainedLove API: RLV v2.7.0 / RLVa v1.4.6a
          libcurl Version: libcurl/7.21.1 OpenSSL/0.9.8q zlib/1.2.5 c-ares/1.7.1
          J2C Decoder Version: KDU
          Audio Driver Version: FMOD version 3.750000
          Qt Webkit Version: 4.7.1 (version number hard-coded)
          Voice Server Version: Not Connected
          Settings mode: Firestorm
          Viewer Skin: firestorm (grey)
          Font Used: Deja Vu (96)
          Draw distance: 128
          Bandwidth: 500
          LOD factor: 2
          Built with MSVC version 1600

          Show
          gwenethlange Gweneth Lange added a comment - Steve, can you provide your system information? http://wiki.phoenixviewer.com/file_a_jira I have 12.6 beta driver and I have zero issue with Firestorm and Chrome. But I do not have Win7, I have Vista. Firestorm 4.1.1 (28744) Jul 9 2012 21:43:46 (Firestorm-Release) Release Notes CPU: Intel(R) Core(TM)2 Duo CPU T6400 @ 2.00GHz (1995 MHz) Memory: 4060 MB OS Version: Microsoft Windows Vista 64-bit Service Pack 2 (Build 6002) Graphics Card Vendor: ATI Technologies Inc. Graphics Card: ATI Mobility Radeon HD 4500/5100 Series Windows Graphics Driver Version: 8.17.0010.1129 OpenGL Version: 3.3.11653 Compatibility Profile Context RestrainedLove API: RLV v2.7.0 / RLVa v1.4.6a libcurl Version: libcurl/7.21.1 OpenSSL/0.9.8q zlib/1.2.5 c-ares/1.7.1 J2C Decoder Version: KDU Audio Driver Version: FMOD version 3.750000 Qt Webkit Version: 4.7.1 (version number hard-coded) Voice Server Version: Not Connected Settings mode: Firestorm Viewer Skin: firestorm (grey) Font Used: Deja Vu (96) Draw distance: 128 Bandwidth: 500 LOD factor: 2 Built with MSVC version 1600
          Hide
          liffento Liffento Eldritch added a comment -

          Here are the logs to after the video driver crash.

          Show
          liffento Liffento Eldritch added a comment - Here are the logs to after the video driver crash.
          Hide
          whirly.fizzle Whirly Fizzle added a comment -

          Thanks Liffento

          Show
          whirly.fizzle Whirly Fizzle added a comment - Thanks Liffento
          Hide
          boots shamrock Boots Shamrock added a comment -

          I'm using IE 9 and Firestorm v4.1.1.28744. I'm also getting this problem. Everything goes black, and only thing to do is restart. I've tried disabling flash hardware acceleration, but no different.

          Show
          boots shamrock Boots Shamrock added a comment - I'm using IE 9 and Firestorm v4.1.1.28744. I'm also getting this problem. Everything goes black, and only thing to do is restart. I've tried disabling flash hardware acceleration, but no different.
          Hide
          fisker Fisk Rieko added a comment -

          I got back to 12.4, works fine soo far, guess it has to be bug in 12.6. Since 12.6 has updates only for HD7xxx series cards I guess 12.4 will be best choose for people with older GPUs.

          Show
          fisker Fisk Rieko added a comment - I got back to 12.4, works fine soo far, guess it has to be bug in 12.6. Since 12.6 has updates only for HD7xxx series cards I guess 12.4 will be best choose for people with older GPUs.
          Hide
          gman74 Sean McNeil added a comment -

          I have had this happen twice now also, once with Firefox running and once with only FS running. (4.1.1 (28744) and the latest Catalyst drivers on a Radeon 5400 series card). I only have Firefox on my PC. No Chrome, Opera, IE etc. So I suspect the issue is between FS and the ATI drivers.

          Show
          gman74 Sean McNeil added a comment - I have had this happen twice now also, once with Firefox running and once with only FS running. (4.1.1 (28744) and the latest Catalyst drivers on a Radeon 5400 series card). I only have Firefox on my PC. No Chrome, Opera, IE etc. So I suspect the issue is between FS and the ATI drivers.
          Hide
          boots shamrock Boots Shamrock added a comment -

          Wondering if the Firestorm tech team have any thoughts on the problem yet, and a possible bug fix?

          Show
          boots shamrock Boots Shamrock added a comment - Wondering if the Firestorm tech team have any thoughts on the problem yet, and a possible bug fix?
          Hide
          whirly.fizzle Whirly Fizzle added a comment - - edited

          The only known workaround for now is to roll back to the 12.4 catalyst.
          As far as I'm aware (please correct me if Im wrong) the 12.6 only has new shiny for the 7xxx series cards, nothing for the 5xxx or 6xxx series, and the 7xxx series cards appear to be stable on 12.6. So rolling back to 12.4 shouldnt cause you to lose anything on a 5xxx or 6xxx series card.

          Consensus atm seems to be to wait till the 12.7 comes out of Beta.

          Also, please put a watch on https://jira.secondlife.com/browse/VWR-29208 to keep an eye on what LL is doing about this issue.

          Show
          whirly.fizzle Whirly Fizzle added a comment - - edited The only known workaround for now is to roll back to the 12.4 catalyst. As far as I'm aware (please correct me if Im wrong) the 12.6 only has new shiny for the 7xxx series cards, nothing for the 5xxx or 6xxx series, and the 7xxx series cards appear to be stable on 12.6. So rolling back to 12.4 shouldnt cause you to lose anything on a 5xxx or 6xxx series card. Consensus atm seems to be to wait till the 12.7 comes out of Beta. Also, please put a watch on https://jira.secondlife.com/browse/VWR-29208 to keep an eye on what LL is doing about this issue.
          Hide
          boots shamrock Boots Shamrock added a comment -

          Thanks. I'm clearly not understanding this. I have an ATI Radeon HD 5570. The driver version is 8.980.0.0. Am I completely misunderstand this?

          Show
          boots shamrock Boots Shamrock added a comment - Thanks. I'm clearly not understanding this. I have an ATI Radeon HD 5570. The driver version is 8.980.0.0. Am I completely misunderstand this?
          Hide
          whirly.fizzle Whirly Fizzle added a comment -

          Heya Boots,

          Going from your system information given on FIRE-7021

          Graphics Card Vendor: ATI Technologies Inc.
          Graphics Card: ATI Radeon HD 5570
          Windows Graphics Driver Version: 8.17.0010.1132
          OpenGL Version: 4.2.11733 Compatibility Profile Context

          8.17.0010.1132 is the 12.6 catalyst

          Show
          whirly.fizzle Whirly Fizzle added a comment - Heya Boots, Going from your system information given on FIRE-7021 Graphics Card Vendor: ATI Technologies Inc. Graphics Card: ATI Radeon HD 5570 Windows Graphics Driver Version: 8.17.0010.1132 OpenGL Version: 4.2.11733 Compatibility Profile Context 8.17.0010.1132 is the 12.6 catalyst
          Hide
          whirly.fizzle Whirly Fizzle added a comment -

          Just to add, http://developer.amd.com/download/ccc/Pages/default.aspx is a nice resource for Catalyst version/driver numbering, but its a bit out of date now

          Show
          whirly.fizzle Whirly Fizzle added a comment - Just to add, http://developer.amd.com/download/ccc/Pages/default.aspx is a nice resource for Catalyst version/driver numbering, but its a bit out of date now
          Hide
          ry-jefferson Ryzor Jefferson added a comment - - edited

          i've tested this bug with a HD4890 and a HD6870.
          both had the same issue, drivers crashing on 12.6CCC with FS28744.

          however disabling vertex buffering fixed it for me. havn't gotten any crash in two days now, wich normally happens 5 times a day.

          Disabling vertex buffering for high end cards such at the HD6870 will destroy your frame rate. i get 80-120 fps with vertex buffering enabled.
          without vertex buffer 15-20 fps.

          in short:
          Enabled-excellent preformance / Driver crashes constantly
          Disabled-slow preformance / no crashes.

          specs:

          Firestorm 4.1.1 (28744) Jul 9 2012 21:43:46 (Firestorm-Release)
          Release Notes

          CPU: AMD Phenom(tm) II X4 980 Processor (3724.97 MHz)
          Memory: 6142 MB
          OS Version: Microsoft Windows 7 64-bit Service Pack 1 (Build 7601)
          Graphics Card Vendor: ATI Technologies Inc.
          Graphics Card: AMD Radeon HD 6800 Series

          Windows Graphics Driver Version: 8.17.0010.1132
          OpenGL Version: 4.2.11733 Compatibility Profile Context

          Show
          ry-jefferson Ryzor Jefferson added a comment - - edited i've tested this bug with a HD4890 and a HD6870. both had the same issue, drivers crashing on 12.6CCC with FS28744. however disabling vertex buffering fixed it for me. havn't gotten any crash in two days now, wich normally happens 5 times a day. Disabling vertex buffering for high end cards such at the HD6870 will destroy your frame rate. i get 80-120 fps with vertex buffering enabled. without vertex buffer 15-20 fps. in short: Enabled-excellent preformance / Driver crashes constantly Disabled-slow preformance / no crashes. specs: Firestorm 4.1.1 (28744) Jul 9 2012 21:43:46 (Firestorm-Release) Release Notes CPU: AMD Phenom(tm) II X4 980 Processor (3724.97 MHz) Memory: 6142 MB OS Version: Microsoft Windows 7 64-bit Service Pack 1 (Build 7601) Graphics Card Vendor: ATI Technologies Inc. Graphics Card: AMD Radeon HD 6800 Series Windows Graphics Driver Version: 8.17.0010.1132 OpenGL Version: 4.2.11733 Compatibility Profile Context
          Hide
          inoue Inoue Katsu added a comment -

          This is happening for me on 12.6 as well as with nvidia 304.48/.79 and an Gforce 670
          Nvidia mostly does it when other 3d programs are active at the same time as FS.

          This happens with all 4.1.x viewers and 4.2.0.28727.

          CPU: Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz (3093.04 MHz)
          Memory: 4053 MB
          OS Version: Microsoft Windows 7 64-bit Service Pack 1 (Build 7601)
          Graphics Card Vendor: ATI Technologies Inc.
          Graphics Card: AMD Radeon HD 6450

          Windows Graphics Driver Version: 8.17.0010.1132
          OpenGL Version: 4.2.11733 Compatibility Profile Context

          Show
          inoue Inoue Katsu added a comment - This is happening for me on 12.6 as well as with nvidia 304.48/.79 and an Gforce 670 Nvidia mostly does it when other 3d programs are active at the same time as FS. This happens with all 4.1.x viewers and 4.2.0.28727. CPU: Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz (3093.04 MHz) Memory: 4053 MB OS Version: Microsoft Windows 7 64-bit Service Pack 1 (Build 7601) Graphics Card Vendor: ATI Technologies Inc. Graphics Card: AMD Radeon HD 6450 Windows Graphics Driver Version: 8.17.0010.1132 OpenGL Version: 4.2.11733 Compatibility Profile Context
          Hide
          whirly.fizzle Whirly Fizzle added a comment -

          Hiya Inoue,

          For your Nvidia system, make sure that you have "Hardware acceleration" disabled in flash settings. Having a webpage open with any flash content can easily set off an Nvidia crash, especially if SL is running at the same time.
          Go to any youtube video page, right click the video -> settings -> untick enable hardware acceleration.

          Show
          whirly.fizzle Whirly Fizzle added a comment - Hiya Inoue, For your Nvidia system, make sure that you have "Hardware acceleration" disabled in flash settings. Having a webpage open with any flash content can easily set off an Nvidia crash, especially if SL is running at the same time. Go to any youtube video page, right click the video -> settings -> untick enable hardware acceleration.
          Hide
          liffento Liffento Eldritch added a comment -

          I disabled opengl vertex buffer and so far I have not had one driver crash. Also my fps is still pretty good as it has not had any major drops since disabling it.

          Show
          liffento Liffento Eldritch added a comment - I disabled opengl vertex buffer and so far I have not had one driver crash. Also my fps is still pretty good as it has not had any major drops since disabling it.
          Hide
          canis42 Canis Canning added a comment -

          Same crashes for me:

          Firestorm 4.1.1 (28744) Jul 9 2012 21:43:46 (Firestorm-Release)
          Versionshinweise

          CPU: Intel(R) Core(TM) i7 CPU 860 @ 2.80GHz (1998.6 MHz)
          Speicher: 12284 MB
          Betriebssystem, Version: Microsoft Windows 7 64-bit Service Pack 1 (Build 7601)
          Grafikkarten-Hersteller: ATI Technologies Inc.
          Grafikkarte: AMD Radeon HD 6670

          Windows Grafiktreiber-Version: 8.17.0010.1132
          OpenGL Version: 4.2.11733 Compatibility Profile Context

          RestrainedLove API: RLV v2.7.0 / RLVa v1.4.6a
          libcurl-Version: libcurl/7.21.1 OpenSSL/0.9.8q zlib/1.2.5 c-ares/1.7.1
          J2C-Decoderversion: KDU
          Audio-Treiberversion: FMOD version 3.750000
          Qt Webkit-Version: 4.7.1 (version number hard-coded)
          Voice-Serverversion: Nicht verbunden
          Settings mode: Firestorm
          Viewer Skin: starlight (silver_blue)
          Font Used: Deja Vu (96)
          Draw distance: 96
          Bandwidth: 1500
          LOD factor: 4
          Kompiliert mit MSVC version 1600

          Show
          canis42 Canis Canning added a comment - Same crashes for me: Firestorm 4.1.1 (28744) Jul 9 2012 21:43:46 (Firestorm-Release) Versionshinweise CPU: Intel(R) Core(TM) i7 CPU 860 @ 2.80GHz (1998.6 MHz) Speicher: 12284 MB Betriebssystem, Version: Microsoft Windows 7 64-bit Service Pack 1 (Build 7601) Grafikkarten-Hersteller: ATI Technologies Inc. Grafikkarte: AMD Radeon HD 6670 Windows Grafiktreiber-Version: 8.17.0010.1132 OpenGL Version: 4.2.11733 Compatibility Profile Context RestrainedLove API: RLV v2.7.0 / RLVa v1.4.6a libcurl-Version: libcurl/7.21.1 OpenSSL/0.9.8q zlib/1.2.5 c-ares/1.7.1 J2C-Decoderversion: KDU Audio-Treiberversion: FMOD version 3.750000 Qt Webkit-Version: 4.7.1 (version number hard-coded) Voice-Serverversion: Nicht verbunden Settings mode: Firestorm Viewer Skin: starlight (silver_blue) Font Used: Deja Vu (96) Draw distance: 96 Bandwidth: 1500 LOD factor: 4 Kompiliert mit MSVC version 1600
          Hide
          jale_swiftpaw Jale Albatros added a comment - - edited

          Same issue here.
          AMD Radeon HD 6850 1 GB GDDR5.

          I was previously using Catalyst 12.4, but once I updated to 12.6, it started to happen.

          Show
          jale_swiftpaw Jale Albatros added a comment - - edited Same issue here. AMD Radeon HD 6850 1 GB GDDR5. I was previously using Catalyst 12.4, but once I updated to 12.6, it started to happen.
          Hide
          kiran118 Kiran Sporg added a comment -

          I am getting the same exact error. 4 to 5 times a day. I am running WIN7 64 with a AMD Radeon™ HD 6770. I have tried going back to an older driver from AMD..still happening

          Show
          kiran118 Kiran Sporg added a comment - I am getting the same exact error. 4 to 5 times a day. I am running WIN7 64 with a AMD Radeon™ HD 6770. I have tried going back to an older driver from AMD..still happening
          Hide
          liffento Liffento Eldritch added a comment -

          currently the only work around is either to disable the opengl vertex buffer objects or go back to the 12.4 drivers until the issue gets fixed.

          Show
          liffento Liffento Eldritch added a comment - currently the only work around is either to disable the opengl vertex buffer objects or go back to the 12.4 drivers until the issue gets fixed.
          Hide
          kiran118 Kiran Sporg added a comment -

          where is that check box?

          Show
          kiran118 Kiran Sporg added a comment - where is that check box?
          Hide
          liffento Liffento Eldritch added a comment -

          avatar>preferences>graphics>hardware settings. there may be a decrease of your fps when you uncheck that. not much to me but some people has had a large decrease.

          Show
          liffento Liffento Eldritch added a comment - avatar>preferences>graphics>hardware settings. there may be a decrease of your fps when you uncheck that. not much to me but some people has had a large decrease.
          Hide
          stefaniexaris Stefanie xaris added a comment -

          Exactly the same happened to me: Windows 7 64 bit with the ATI 12.6 driver on with an ATI 5770. I rolled back to the previous driver version and all was fine again.

          Show
          stefaniexaris Stefanie xaris added a comment - Exactly the same happened to me: Windows 7 64 bit with the ATI 12.6 driver on with an ATI 5770. I rolled back to the previous driver version and all was fine again.
          Hide
          ry-jefferson Ryzor Jefferson added a comment - - edited

          Does anyone happen to have an installer or link to a installer for the 12.4 AMD HD6000 series 64x?

          i can't find it anywhere, only 32 bits

          Show
          ry-jefferson Ryzor Jefferson added a comment - - edited Does anyone happen to have an installer or link to a installer for the 12.4 AMD HD6000 series 64x? i can't find it anywhere, only 32 bits
          Show
          liffento Liffento Eldritch added a comment - http://support.amd.com/us/gpudownload/windows/previous/Pages/radeonaiw_vista64.aspx
          Hide
          toddpm Todd Michaels added a comment -

          Rolling back to Catalyst 12.4 has not completely eliminated the problem. The crashes have greatly diminished in frequency, but I still occasionally have a crash/recover/but not really/need to restart.

          Show
          toddpm Todd Michaels added a comment - Rolling back to Catalyst 12.4 has not completely eliminated the problem. The crashes have greatly diminished in frequency, but I still occasionally have a crash/recover/but not really/need to restart.
          Hide
          liffento Liffento Eldritch added a comment -

          AMD released 12.8 Drivers today so installed it and turned on VBO to see how it works out with the new drivers.

          Show
          liffento Liffento Eldritch added a comment - AMD released 12.8 Drivers today so installed it and turned on VBO to see how it works out with the new drivers.
          Hide
          ry-jefferson Ryzor Jefferson added a comment -

          Tested 12.8 on a HD6870.

          Did not resolve the isssue, driver keeps crashing, not so much but issue has not been fixed. OpenGL bug remains.

          Everyone please try to do the same with the latest driver

          Show
          ry-jefferson Ryzor Jefferson added a comment - Tested 12.8 on a HD6870. Did not resolve the isssue, driver keeps crashing, not so much but issue has not been fixed. OpenGL bug remains. Everyone please try to do the same with the latest driver
          Hide
          whirly.fizzle Whirly Fizzle added a comment -

          Hi Guys,

          Theres a comment on the LL JIRA that the 12.8 drivers have fixed this problem.
          Can anyone verify?

          https://jira.secondlife.com/browse/VWR-29208?focusedCommentId=339908&page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel#comment-339908

          Show
          whirly.fizzle Whirly Fizzle added a comment - Hi Guys, Theres a comment on the LL JIRA that the 12.8 drivers have fixed this problem. Can anyone verify? https://jira.secondlife.com/browse/VWR-29208?focusedCommentId=339908&page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel#comment-339908
          Hide
          liffento Liffento Eldritch added a comment -

          I just got the driver crash and I am using the 12.8 drivers. the issue is not resolved.

          Show
          liffento Liffento Eldritch added a comment - I just got the driver crash and I am using the 12.8 drivers. the issue is not resolved.
          Hide
          whirly.fizzle Whirly Fizzle added a comment -

          Thanks for checking that Liffento

          Show
          whirly.fizzle Whirly Fizzle added a comment - Thanks for checking that Liffento
          Hide
          ry-jefferson Ryzor Jefferson added a comment - - edited

          Been using 12.8 for a day under heavy load in SL, so far only 1 crash, it didn't fix the issue but reduced greatly for me

          This is for the 6870.
          I cannot test the 4890 Due to no driver update for the 4000 series yet.
          I highly recommend people to update to 12.8 as it improves preformance on other games.

          Show
          ry-jefferson Ryzor Jefferson added a comment - - edited Been using 12.8 for a day under heavy load in SL, so far only 1 crash, it didn't fix the issue but reduced greatly for me This is for the 6870. I cannot test the 4890 Due to no driver update for the 4000 series yet. I highly recommend people to update to 12.8 as it improves preformance on other games.
          Hide
          fisker Fisk Rieko added a comment -

          12.8 doesn't solve problem for me, crashing as often as on 12.6. Guess 12.4 gonna be last drivers that doesn't cause problems on HD6xxx series.

          Show
          fisker Fisk Rieko added a comment - 12.8 doesn't solve problem for me, crashing as often as on 12.6. Guess 12.4 gonna be last drivers that doesn't cause problems on HD6xxx series.
          Hide
          whirly.fizzle Whirly Fizzle added a comment -

          Another suggestion from the LL JIRA:

          Azeral Adamczyk added a comment - 17/Aug/12 8:57 AM

          Here is what i did to Fix the issue permently on my PC at least

          Disabled Eyefinity groups, crossfire if enabled

          Entered Device Manager--and uninstalled Display Adapter, and checked the box Delete Device Driver option

          Then add/remove programs--Removed currently installed Application profiles (if present)

          Uinstalled CCC and Display Driver--Custom mode (don't use Express Uninstall if using AMD Chipset)

          Rebooted into Safe Mode--Ran Driver Fusion aka Driver Sweeper to completely wipe older video drivers*-don't reboot

          Then Ran CCcleaner, removed only ati entires in Registry

          Then for furhter cleaning--Deleted the Following Folders (applies to Vista/Win7 SystemDrive:\Programdata\ATI
          SystemDrive:\users\username\AppData\Local\Ati
          SystemDrie:\users\username\Appdata\Roaming\Ati

          Rebooted to Normal Mode, Express Installed Catalyst driver 12.8, Restarted After install, Installed 12.7 Cap3, restarted

          Fresh Installed SecondLife Latest Version, configured settings, and inventory

          No Graphics related crashes in 2 days now

          Still a few crashes, but none saying Display Driver stopped responding message--current crashes might be internet related

          Show
          whirly.fizzle Whirly Fizzle added a comment - Another suggestion from the LL JIRA: Azeral Adamczyk added a comment - 17/Aug/12 8:57 AM Here is what i did to Fix the issue permently on my PC at least Disabled Eyefinity groups, crossfire if enabled Entered Device Manager--and uninstalled Display Adapter, and checked the box Delete Device Driver option Then add/remove programs--Removed currently installed Application profiles (if present) Uinstalled CCC and Display Driver--Custom mode (don't use Express Uninstall if using AMD Chipset) Rebooted into Safe Mode--Ran Driver Fusion aka Driver Sweeper to completely wipe older video drivers*-don't reboot Then Ran CCcleaner, removed only ati entires in Registry Then for furhter cleaning--Deleted the Following Folders (applies to Vista/Win7 SystemDrive:\Programdata\ATI SystemDrive:\users\username\AppData\Local\Ati SystemDrie:\users\username\Appdata\Roaming\Ati Rebooted to Normal Mode, Express Installed Catalyst driver 12.8, Restarted After install, Installed 12.7 Cap3, restarted Fresh Installed SecondLife Latest Version, configured settings, and inventory No Graphics related crashes in 2 days now Still a few crashes, but none saying Display Driver stopped responding message--current crashes might be internet related
          Hide
          keliahangelis Allison Stuckey added a comment -

          Hi everyone. I had this issue happen to me as well with the 12.6 update of Catalyst/AMD. I have an AMD 6800 graphics card. I switched back to 12.4 because it was stable after trying all the tricks I had googled (changing the time on the registry, reinstalling everything.)

          Anyways, yesterday I tried the 12.8 and I'm still having this problem. I crash every 5-10 minutes, so I'm scaling back to 12.4.

          Show
          keliahangelis Allison Stuckey added a comment - Hi everyone. I had this issue happen to me as well with the 12.6 update of Catalyst/AMD. I have an AMD 6800 graphics card. I switched back to 12.4 because it was stable after trying all the tricks I had googled (changing the time on the registry, reinstalling everything.) Anyways, yesterday I tried the 12.8 and I'm still having this problem. I crash every 5-10 minutes, so I'm scaling back to 12.4.
          Hide
          liffento Liffento Eldritch added a comment -

          Updating to Firestorm 4.2.2 has same issue with OpenGL Vertex buffer is enabled.

          Show
          liffento Liffento Eldritch added a comment - Updating to Firestorm 4.2.2 has same issue with OpenGL Vertex buffer is enabled.
          Hide
          stefanie stringer Stefanie Stringer added a comment -

          Same happens to me, even after going back to an older ATI driver. Firestorm locks up totally, OS recovers the driver but I have to close Firestorm and start it up again to fix it. I never had this with previous versions of Firestorm.

          Show
          stefanie stringer Stefanie Stringer added a comment - Same happens to me, even after going back to an older ATI driver. Firestorm locks up totally, OS recovers the driver but I have to close Firestorm and start it up again to fix it. I never had this with previous versions of Firestorm.
          Hide
          jale_swiftpaw Jale Albatros added a comment -

          Problem stills persist on Catalyst 12.8. Currently using old 12.4, running fine.

          Show
          jale_swiftpaw Jale Albatros added a comment - Problem stills persist on Catalyst 12.8. Currently using old 12.4, running fine.
          Hide
          jessica_lyon Jessica Lyon added a comment -

          Since LL doesn't seem to be looking at this, perhaps Nicky can figure something out even if hackish. Assigning Nicky

          Show
          jessica_lyon Jessica Lyon added a comment - Since LL doesn't seem to be looking at this, perhaps Nicky can figure something out even if hackish. Assigning Nicky
          Hide
          ry-jefferson Ryzor Jefferson added a comment -

          Alright then, but Nicky please understand that if you can't solve the issue. We will have to murder you to gain some kind of satisfaction!
          Welcome aboard the problem!

          Show
          ry-jefferson Ryzor Jefferson added a comment - Alright then, but Nicky please understand that if you can't solve the issue. We will have to murder you to gain some kind of satisfaction! Welcome aboard the problem!
          Hide
          liffento Liffento Eldritch added a comment -

          I am now using the 12.9 Beta drivers with Firestorm with VBO on and so far it has not crashed once on me. I do still get graphical glitches that comes up while things are rezzing but it goes away once the object is rezzed. It is like the object rezzing is flying quickly into place from my screen. The drivers are here http://support.amd.com/us/gpudownload/windows/Pages/radeonaiw_vista64.aspx

          Show
          liffento Liffento Eldritch added a comment - I am now using the 12.9 Beta drivers with Firestorm with VBO on and so far it has not crashed once on me. I do still get graphical glitches that comes up while things are rezzing but it goes away once the object is rezzed. It is like the object rezzing is flying quickly into place from my screen. The drivers are here http://support.amd.com/us/gpudownload/windows/Pages/radeonaiw_vista64.aspx
          Hide
          whirly.fizzle Whirly Fizzle added a comment -

          Oh great to hear Liffento.
          Keep us posted how you get on with that driver.
          Anyone else given this a try yet?

          Show
          whirly.fizzle Whirly Fizzle added a comment - Oh great to hear Liffento. Keep us posted how you get on with that driver. Anyone else given this a try yet?
          Hide
          siggystring Siggy String added a comment -

          It's weird though cos I have been doing great all this time on 12.8 myself and I've only been starting to get this problem in the past 2 days.

          Show
          siggystring Siggy String added a comment - It's weird though cos I have been doing great all this time on 12.8 myself and I've only been starting to get this problem in the past 2 days.
          Hide
          laneybug macbain Elane Meeks added a comment -

          I, too, was crashing every few minutes after installing the latest Firestorm release. I finally found the reference to the OpenGL Vertex buffer option being turned off as a possible solution. Turning this option off did help...a little. What I found to be the finalizing piece of the puzzle for me was turning off the new Catalyst feature "Enable Steady Video" which is related to video on webpages (a likely cause for crashing when opening webpages). It really, really didn't work very well anyway. At least not for me. But when I unticked OpenGL AND unticked in the Catalyst utility Enable Steady Video, I can at least stay in sl without crashing. However, I still have not found solutions to performance. The performance in this release is really, really bad. I had really great framerates before but now they are really low. My avatar's movements are choppier and less responsive overall. And while developers have been pushing and "forcing" lower bandwidths, I got much better performance with higher bandwidths. That idea is lost on me when all systems are different and personal bandwidth is such a huge variable. Was something changed in Firestorm so significant that the VIEWER cannot handle the higher bandwidth? I notice that Linden did not cap the bandwidth in their official viewer so I have no reasonable explanation for this decision to force lower bandwidths. Regardless, since I have suffered significant performance reduction with lower bandwidths and have no other component to place the blame for this since fixing the two issues I mentioned. I have to assume the lower bandwidths are a hindrance to me, if not for others who have the capability. Anyway, I hope the performance issues are resolved soon. I am not so happy with having the luxury of using the OpenGL Vertex buffer successfully for several releases now and, suddenly, it has reverted back to not being able to use it. My system information is below. And before I get grief over my settings...try to remember that I ran these settings quite successfully until this release and the prior one which was so buggy. I actually enjoyed more than acceptable performance. I was actually shocked at seeing packet loss since I have not seen packet loss in quite some time. NONE...NADA! I sometimes feel like I am pedaling backwards! That being said, I am grateful to have Firestorm and do appreciate what the developers do. I am a former programmer/systems analyst and I know it's a tough job. I just can't resolve within my own head why some of these issues make it to final rollout. That part is frustrating!

          CPU: AMD Phenom(tm) II X6 1100T Processor (3311.22 MHz)
          Memory: 16383 MB
          OS Version: Microsoft Windows 7 64-bit Service Pack 1 (Build 7601)
          Graphics Card Vendor: ATI Technologies Inc.
          Graphics Card: AMD Radeon HD 6800 Series

          Windows Graphics Driver Version: 8.17.0010.1140
          OpenGL Version: 4.2.11762 Compatibility Profile Context

          RestrainedLove API: (disabled)
          libcurl Version: libcurl/7.21.1 OpenSSL/0.9.8q zlib/1.2.5 c-ares/1.7.1
          J2C Decoder Version: KDU
          Audio Driver Version: FMOD version 3.750000
          Qt Webkit Version: 4.7.1 (version number hard-coded)
          Voice Server Version: Vivox 2.1.3010.6270

          Settings mode: Firestorm
          Viewer Skin: starlight (silver_pink)
          Font Used: Deja Vu (96)
          Draw distance: 240
          Bandwidth: 3000
          LOD factor: 4
          Built with MSVC version 1600
          Packets Lost: 7/1,632 (0.4%)

          Show
          laneybug macbain Elane Meeks added a comment - I, too, was crashing every few minutes after installing the latest Firestorm release. I finally found the reference to the OpenGL Vertex buffer option being turned off as a possible solution. Turning this option off did help...a little. What I found to be the finalizing piece of the puzzle for me was turning off the new Catalyst feature "Enable Steady Video" which is related to video on webpages (a likely cause for crashing when opening webpages). It really, really didn't work very well anyway. At least not for me. But when I unticked OpenGL AND unticked in the Catalyst utility Enable Steady Video, I can at least stay in sl without crashing. However, I still have not found solutions to performance. The performance in this release is really, really bad. I had really great framerates before but now they are really low. My avatar's movements are choppier and less responsive overall. And while developers have been pushing and "forcing" lower bandwidths, I got much better performance with higher bandwidths. That idea is lost on me when all systems are different and personal bandwidth is such a huge variable. Was something changed in Firestorm so significant that the VIEWER cannot handle the higher bandwidth? I notice that Linden did not cap the bandwidth in their official viewer so I have no reasonable explanation for this decision to force lower bandwidths. Regardless, since I have suffered significant performance reduction with lower bandwidths and have no other component to place the blame for this since fixing the two issues I mentioned. I have to assume the lower bandwidths are a hindrance to me, if not for others who have the capability. Anyway, I hope the performance issues are resolved soon. I am not so happy with having the luxury of using the OpenGL Vertex buffer successfully for several releases now and, suddenly, it has reverted back to not being able to use it. My system information is below. And before I get grief over my settings...try to remember that I ran these settings quite successfully until this release and the prior one which was so buggy. I actually enjoyed more than acceptable performance. I was actually shocked at seeing packet loss since I have not seen packet loss in quite some time. NONE...NADA! I sometimes feel like I am pedaling backwards! That being said, I am grateful to have Firestorm and do appreciate what the developers do. I am a former programmer/systems analyst and I know it's a tough job. I just can't resolve within my own head why some of these issues make it to final rollout. That part is frustrating! CPU: AMD Phenom(tm) II X6 1100T Processor (3311.22 MHz) Memory: 16383 MB OS Version: Microsoft Windows 7 64-bit Service Pack 1 (Build 7601) Graphics Card Vendor: ATI Technologies Inc. Graphics Card: AMD Radeon HD 6800 Series Windows Graphics Driver Version: 8.17.0010.1140 OpenGL Version: 4.2.11762 Compatibility Profile Context RestrainedLove API: (disabled) libcurl Version: libcurl/7.21.1 OpenSSL/0.9.8q zlib/1.2.5 c-ares/1.7.1 J2C Decoder Version: KDU Audio Driver Version: FMOD version 3.750000 Qt Webkit Version: 4.7.1 (version number hard-coded) Voice Server Version: Vivox 2.1.3010.6270 Settings mode: Firestorm Viewer Skin: starlight (silver_pink) Font Used: Deja Vu (96) Draw distance: 240 Bandwidth: 3000 LOD factor: 4 Built with MSVC version 1600 Packets Lost: 7/1,632 (0.4%)
          Hide
          laneybug macbain Elane Meeks added a comment -

          Sorry, I am using the 12.8 release of Catalyst.

          Show
          laneybug macbain Elane Meeks added a comment - Sorry, I am using the 12.8 release of Catalyst.
          Hide
          whirly.fizzle Whirly Fizzle added a comment -

          Hiya Elane,

          Thanks for the tip about "Enable Steady Video".
          If you just have Enable Steady Video disabled but have open GL Vertex buffer objects enabled, are things worse for you?

          In regards to the max bandwidth issue, you can test still using a higher setting.
          To do this, go to Advanced -> Debug settings -> ThrottleBandwidthKBPS -> and set it here and please let us know if you notice any difference in performance.

          Keep an eye on your packetloss though.
          Nothing was actually changed in the viewer in the way max bandwidth is actually handled no.

          I notice that Linden did not cap the bandwidth in their official viewer

          They are looking at doing this actually, for the same reasons we already did it.
          For a start, there is no point actually having the setting go over 3k because its capped at that at the servers end. There are also a few bugs with the way the throttle works that make 1500 the "magic number" for most people. I can dig out the LL JIRA issues on all this if youre interested and find the usergroup meeting transcripts where it was discussed.

          Show
          whirly.fizzle Whirly Fizzle added a comment - Hiya Elane, Thanks for the tip about "Enable Steady Video". If you just have Enable Steady Video disabled but have open GL Vertex buffer objects enabled, are things worse for you? In regards to the max bandwidth issue, you can test still using a higher setting. To do this, go to Advanced -> Debug settings -> ThrottleBandwidthKBPS -> and set it here and please let us know if you notice any difference in performance. Keep an eye on your packetloss though. Nothing was actually changed in the viewer in the way max bandwidth is actually handled no. I notice that Linden did not cap the bandwidth in their official viewer They are looking at doing this actually, for the same reasons we already did it. For a start, there is no point actually having the setting go over 3k because its capped at that at the servers end. There are also a few bugs with the way the throttle works that make 1500 the "magic number" for most people. I can dig out the LL JIRA issues on all this if youre interested and find the usergroup meeting transcripts where it was discussed.
          Hide
          laneybug macbain Elane Meeks added a comment -

          No, you still have to disable the OpenGL which really reduces frame rates significantly. I did quite a few trips around the block with that Enable Steady Video setting which happens to default and my personal experience is that you are truly better off without it and even more so with sl. I was having serious issues outside of sl when it was set. New feature, buggy like a lot of new features tend to be. I have been using OpenGL with my ATI Radeon for a while now so I am not sure where things went wrong and really hate that I cannot take advantage of the performance boost it offers. As for the bandwidth thing, I really fail to understand why I was getting better performance. Maybe it is truly these other things suddenly broken and not bandwidth at all. I'll experiment now that I cannot use OpenGL and see if it helps or hurts and let you know. I normally have 0% packet loss which is why I was shocked when I saw packet loss yesterday. I normally keep a check on performance and my packet loss has never been an issue. So I'll see if I can figure out where that was coming from when I took that snapshot of my information.

          Show
          laneybug macbain Elane Meeks added a comment - No, you still have to disable the OpenGL which really reduces frame rates significantly. I did quite a few trips around the block with that Enable Steady Video setting which happens to default and my personal experience is that you are truly better off without it and even more so with sl. I was having serious issues outside of sl when it was set. New feature, buggy like a lot of new features tend to be. I have been using OpenGL with my ATI Radeon for a while now so I am not sure where things went wrong and really hate that I cannot take advantage of the performance boost it offers. As for the bandwidth thing, I really fail to understand why I was getting better performance. Maybe it is truly these other things suddenly broken and not bandwidth at all. I'll experiment now that I cannot use OpenGL and see if it helps or hurts and let you know. I normally have 0% packet loss which is why I was shocked when I saw packet loss yesterday. I normally keep a check on performance and my packet loss has never been an issue. So I'll see if I can figure out where that was coming from when I took that snapshot of my information.
          Hide
          toddpm Todd Michaels added a comment -

          Can anyone else with this problem try the following and report? It appears to have settled things for me, and I'm curious if it will help at least some people experiencing this issue. I actually did this while troubleshooting a similar problem in Minecraft, but it seems to have had the same positive effect on Second Life/Firestorm.

          Catalyst Control Center > Performance > AMD Overdrive
          "Enable Graphics OverDrive" was already selected.
          "High Performance GPU clock settings" has a slider that (for me) goes between 400 and 850. It was preset to 825 MHz.

          Leaving the Catalyst Control Center running while in-world, when the display freeze/recovery happened the GPU clock (the gauge, not the slider) was maxed to 825. I bumped the slider down to 725 MHz, and immediately was able to keep either Minecraft or Firestorm running for at least an hour with no crash.

          I think this might help at least some of you, because it didn't seem to be a fluke. I could re-create the problem by putting the slider back up to 825; I crashed again within minutes (if not sooner!) Push the slider back down: smooth sailing.

          As a programmer, I know a little about computers, but practically nothing about graphics cards/settings/etc. My best guess: leave a significant distance between your GPU clock setting and the maximum (at least 100 MHz?)

          Hope this helps!

          Just FYI, my system:
          Firestorm v4.2.2.29837
          Windows 7 (64-bit)
          Catalyst Version: 12.8
          Driver version: 8.982.0.0
          ATI Radeon HD 5670
          Adapter RAM: 1 GB

          Show
          toddpm Todd Michaels added a comment - Can anyone else with this problem try the following and report? It appears to have settled things for me, and I'm curious if it will help at least some people experiencing this issue. I actually did this while troubleshooting a similar problem in Minecraft, but it seems to have had the same positive effect on Second Life/Firestorm. Catalyst Control Center > Performance > AMD Overdrive "Enable Graphics OverDrive" was already selected. "High Performance GPU clock settings" has a slider that (for me) goes between 400 and 850. It was preset to 825 MHz. Leaving the Catalyst Control Center running while in-world, when the display freeze/recovery happened the GPU clock (the gauge, not the slider) was maxed to 825. I bumped the slider down to 725 MHz, and immediately was able to keep either Minecraft or Firestorm running for at least an hour with no crash. I think this might help at least some of you, because it didn't seem to be a fluke. I could re-create the problem by putting the slider back up to 825; I crashed again within minutes (if not sooner!) Push the slider back down: smooth sailing. As a programmer, I know a little about computers, but practically nothing about graphics cards/settings/etc. My best guess: leave a significant distance between your GPU clock setting and the maximum (at least 100 MHz?) Hope this helps! Just FYI, my system: Firestorm v4.2.2.29837 Windows 7 (64-bit) Catalyst Version: 12.8 Driver version: 8.982.0.0 ATI Radeon HD 5670 Adapter RAM: 1 GB
          Hide
          whirly.fizzle Whirly Fizzle added a comment -
          Show
          whirly.fizzle Whirly Fizzle added a comment - Thanks Todd and Elane. I added your info to the LL JIRA for this problem also. See https://jira.secondlife.com/browse/VWR-29208?focusedCommentId=349259&page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel#comment-349259
          Hide
          laneybug macbain Elane Meeks added a comment -

          For several hours last night, I backed my High Performance GPU clock settings off by 100 in the Catalyst Control Center. I then entered SL and re-enabled OpenGL and, guess what? I didn't crash once. Granted it was only a few hours so I intend to continue to see if I can invoke a crash set up like this. Seems to me as though much of the problem is the focus on SL's inner core being accommodating to nVidia drivers while ATI drivers are left to sink or swim. There is just not a lot of documentation to help with ATI settings so it's really just a hit or miss if you own an ATI card. It's a calculated risk. I used to run nVidia exclusively until I built this computer and it was heavy on the AMD platform so I knew that I could get performance gains by sticking with an AMD based video card and it was performing great until the last two releases of Firestorm. I do understand that Firestorm is based off the official Linden viewer so it is highly likely a problem that was passed on from Linden. It would be great if someone else could please see if backing that slider in the CCC lets you re-enable OpenGL Vertex buffer without crashing.

          Part of my experiment yesterday also included varying bandwidths. I took it all the way up to 10,000 without any issue at all. So I am still not sure what my bandwidth has to do with Linden servers. I found a really happy spot for me when I set bandwidth at 3000. That is where I found the smoothest avatar movements and the best avatar response. Of course, all of my experience still depends on whether or not I can get to the other happy place with the crashing issue and having to keep the OpenGL turned off. Right now, it's on and I will continue to see if I can make a crash happen with my new settings on the video card. In other words, I will stress test my settings today and give an update later as to what I found. Thanks, Todd, for the info you provided! It could be another piece of the puzzle for sure! Oh! One more thing. I have not had any further packet loss with the varying bandwidths. Must have been my connection at the time I took the snapshot.

          Show
          laneybug macbain Elane Meeks added a comment - For several hours last night, I backed my High Performance GPU clock settings off by 100 in the Catalyst Control Center. I then entered SL and re-enabled OpenGL and, guess what? I didn't crash once. Granted it was only a few hours so I intend to continue to see if I can invoke a crash set up like this. Seems to me as though much of the problem is the focus on SL's inner core being accommodating to nVidia drivers while ATI drivers are left to sink or swim. There is just not a lot of documentation to help with ATI settings so it's really just a hit or miss if you own an ATI card. It's a calculated risk. I used to run nVidia exclusively until I built this computer and it was heavy on the AMD platform so I knew that I could get performance gains by sticking with an AMD based video card and it was performing great until the last two releases of Firestorm. I do understand that Firestorm is based off the official Linden viewer so it is highly likely a problem that was passed on from Linden. It would be great if someone else could please see if backing that slider in the CCC lets you re-enable OpenGL Vertex buffer without crashing. Part of my experiment yesterday also included varying bandwidths. I took it all the way up to 10,000 without any issue at all. So I am still not sure what my bandwidth has to do with Linden servers. I found a really happy spot for me when I set bandwidth at 3000. That is where I found the smoothest avatar movements and the best avatar response. Of course, all of my experience still depends on whether or not I can get to the other happy place with the crashing issue and having to keep the OpenGL turned off. Right now, it's on and I will continue to see if I can make a crash happen with my new settings on the video card. In other words, I will stress test my settings today and give an update later as to what I found. Thanks, Todd, for the info you provided! It could be another piece of the puzzle for sure! Oh! One more thing. I have not had any further packet loss with the varying bandwidths. Must have been my connection at the time I took the snapshot.
          Hide
          laneybug macbain Elane Meeks added a comment -

          Okay, the final word. While I had some success with my stress testing of various settings, nothing was really solid once the grid became more heavily populated. Today I took a chance and installed the 12.9 BETA of the CCC and drivers. So far, it is working like a charm and FPS is off the chart...literally. It's a personal choice as hardware is different. If you are comfortable giving it a try then it may be a good solution for you as well. Hope this helps a little.

          Show
          laneybug macbain Elane Meeks added a comment - Okay, the final word. While I had some success with my stress testing of various settings, nothing was really solid once the grid became more heavily populated. Today I took a chance and installed the 12.9 BETA of the CCC and drivers. So far, it is working like a charm and FPS is off the chart...literally. It's a personal choice as hardware is different. If you are comfortable giving it a try then it may be a good solution for you as well. Hope this helps a little.
          Hide
          whirly.fizzle Whirly Fizzle added a comment -

          Great to hear Elane.
          Okay, thats +2 now for the 12.9 Beta drivers

          Has anyone else tried this yet?

          Show
          whirly.fizzle Whirly Fizzle added a comment - Great to hear Elane. Okay, thats +2 now for the 12.9 Beta drivers Has anyone else tried this yet?
          Hide
          ghostmenjou Ghost Menjou added a comment -

          Keeps happening on 12.9 Beta at times. AMD 5870.

          Show
          ghostmenjou Ghost Menjou added a comment - Keeps happening on 12.9 Beta at times. AMD 5870.
          Hide
          toddpm Todd Michaels added a comment -

          Catalyst version 12.9 makes no difference for me.

          The good news is that my previous comment still holds: if I keep my GPU setting backed off, I don't crash.

          The bad news is that if I push it back up to the default setting, I crash just like I did in 12.8 and before.

          Show
          toddpm Todd Michaels added a comment - Catalyst version 12.9 makes no difference for me. The good news is that my previous comment still holds: if I keep my GPU setting backed off, I don't crash. The bad news is that if I push it back up to the default setting, I crash just like I did in 12.8 and before.
          Hide
          josh5671 Marine Nyoki added a comment -

          Did someone tested CCC 12.10 -100 Mhz with OpenGL on?

          I have HD6770 only 12.4 are not crash for me.
          Is there 7xxx series no crash on firestorm?

          Show
          josh5671 Marine Nyoki added a comment - Did someone tested CCC 12.10 -100 Mhz with OpenGL on? I have HD6770 only 12.4 are not crash for me. Is there 7xxx series no crash on firestorm?
          Hide
          keliahangelis Allison Stuckey added a comment -

          Alright, I have downloaded the new 12.10 updates for my AMD/ATI 6800 HD card. I'm reading some of the suggestions on here and I do not have CCC. I have Vision Control Engine which does not give me an option to set overclock settings. However, I changed my performance levels to high and am seeing what this gives me in world.

          Show
          keliahangelis Allison Stuckey added a comment - Alright, I have downloaded the new 12.10 updates for my AMD/ATI 6800 HD card. I'm reading some of the suggestions on here and I do not have CCC. I have Vision Control Engine which does not give me an option to set overclock settings. However, I changed my performance levels to high and am seeing what this gives me in world.
          Hide
          liffento Liffento Eldritch added a comment -

          I am still using AMD 12.10 version and did not remove anything. Still have OpenGL Vertex on and still no problems other then graphical glitches. It has not crashed once.

          Show
          liffento Liffento Eldritch added a comment - I am still using AMD 12.10 version and did not remove anything. Still have OpenGL Vertex on and still no problems other then graphical glitches. It has not crashed once.
          Hide
          ry-jefferson Ryzor Jefferson added a comment -

          After 12.10 i can safely say i've been able to run second life just fine with openGL vertex buffering enabled. no crashing whatsoever, i believe it's safe to say that this issue has been fixed. Altho you will get glitchy graphics very rarely. but i havn't crashed every since the driver released.

          Tested on HD 6870

          Show
          ry-jefferson Ryzor Jefferson added a comment - After 12.10 i can safely say i've been able to run second life just fine with openGL vertex buffering enabled. no crashing whatsoever, i believe it's safe to say that this issue has been fixed. Altho you will get glitchy graphics very rarely. but i havn't crashed every since the driver released. Tested on HD 6870
          Hide
          keliahangelis Allison Stuckey added a comment -

          So far on 12.10 on Firestorm I have not crashed once. The only significant thing I did was up my max bandwidth to 1500.

          Show
          keliahangelis Allison Stuckey added a comment - So far on 12.10 on Firestorm I have not crashed once. The only significant thing I did was up my max bandwidth to 1500.
          Hide
          jale_swiftpaw Jale Albatros added a comment -

          Running on Catalyst 12.10. So far so good, no crashes.

          Show
          jale_swiftpaw Jale Albatros added a comment - Running on Catalyst 12.10. So far so good, no crashes.
          Hide
          josh5671 Marine Nyoki added a comment - - edited

          So far so good..

          Using few day normal load.
          Only 2 crashes, 1 happen when using Firestorm but not directly BSoD.(Aero look strange, taskmanager call out seen nothing and somemore.)
          BUT restart fix all.

          Other once happen when playing java game, Starferer. Also not BSoD.
          Exit game and all look normal...

          [EDIT]
          12.11 driver with -100mhz clock on 6770

          Show
          josh5671 Marine Nyoki added a comment - - edited So far so good.. Using few day normal load. Only 2 crashes, 1 happen when using Firestorm but not directly BSoD.(Aero look strange, taskmanager call out seen nothing and somemore.) BUT restart fix all. Other once happen when playing java game, Starferer. Also not BSoD. Exit game and all look normal... [EDIT] 12.11 driver with -100mhz clock on 6770
          Hide
          stefaniexaris Stefanie xaris added a comment -

          Same for me: no more crashes with Catalyst 12.10 (ATI 5770 w/ W7 x64)

          Show
          stefaniexaris Stefanie xaris added a comment - Same for me: no more crashes with Catalyst 12.10 (ATI 5770 w/ W7 x64)
          Hide
          whirly.fizzle Whirly Fizzle added a comment -

          Thanks guys! This is looking very hopeful

          Show
          whirly.fizzle Whirly Fizzle added a comment - Thanks guys! This is looking very hopeful
          Hide
          whirly.fizzle Whirly Fizzle added a comment - - edited

          Tentatively resolving this as it seems like this issue is fixed with the 12.10 Catalyst driver.

          If you are still experiencing this issue on the 12.10 Catalyst and above please ask to reopen.
          Thanks!

          Show
          whirly.fizzle Whirly Fizzle added a comment - - edited Tentatively resolving this as it seems like this issue is fixed with the 12.10 Catalyst driver. If you are still experiencing this issue on the 12.10 Catalyst and above please ask to reopen. Thanks!

            People

            • Assignee:
              nickyd Nicky
              Reporter:
              friar homewood steve wakefield
            • Votes:
              11 Vote for this issue
              Watchers:
              17 Start watching this issue

              Dates

              • Created:
                Updated:
                Resolved: