Resolution: Out of Scope
Affects Version/s: None
Fix Version/s: None
SL Avatar Name:Ed Merryman
Upon logging in users are getting "second life cannot be accessed from this computer" even though there is no valid reason.
Please attempt to login with Phoenix, and then attach a log here. Hopefully we can get this sorted out soon.
In its default location, the logs folder is hidden on most OSs. To find it, you will need to show hidden folders.
Find the Phoenix settings folder:
o Windows XP: C:\Documents and Settings[YOUR USERNAME]\Application Data\SecondLife\
o Windows Vista: C:\Users[USERNAME]\AppData\Roaming\SecondLife\
o Windows 7: C:\Users[USERNAME]\AppData\Roaming\SecondLife\
o Mac: /Users/[YOUR USERNAME]/Library/Application Support/SecondLife/
o linux: ~/.secondlife/
This folder contains a folder called Logs (or logs on linux). Compress all the files in that folder:
o Windows.. right click on the folder, send to , compressed zip file
o Mac: Right-click or control-click on the logs folder, select Compress "Logs"
o Linux: tar -cjvf "Phoenix_logs.tar.bz2" ~/.secondlife/logs/
Attach the compressed file to the JIRA by going to the <MORE ACTIONS> button at the top of the JIRA page and select "Attach File"